Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor had a great wealth of knowledge on the subject
| John was great, really approachable, friendly and funny with a great wealth of knowledge on the subject. |
SGN
Course topics and information exceeded expectations
| Although the trainer and course content were excellent, the information and topics learnt on the course were above my expectations. |
Fugro
Tutor adapted the information to suit everyone's work environment
| The tutor was very intelligent within this subject and was able to get across their points to everyone within the course as he was able to adapt the information to suit everyone’s work environment. |
Advanced Engineering Group Ltd
Challenged in a supportive way by the tutor
| The tutor had plenty of experience to share, was friendly and engaging, challenged us in a supportive way. |
Network Rail
Provided the groundwork for becoming an auditor
| The course provided me groundwork for my next career step in becoming an auditor. |
Grissan Engineering Services Ltd
Lots of helpful student interaction and group tasks
| Liz was great at explaining the course material, with lots of student interaction and group tasks which really helped us to absorb the information and keep us interested. |
UK Hydrographic Office