Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetNew appreciation of how much ISO 9001 applies to everyday life
| I was surprised at the amount of information I have been able to apply since completing the course. It’s given me a new appreciation of how much ISO 9001 applies to everyday life. |
Wood PLC
Inspired me to pursue a career in QA
| The tutor made the course genuinely entertaining and enjoyable. Honestly, he has inspired me to pursue a career in QA. |
SERCO Group
Given a thorough understanding of the standard
| Within a week of doing the course I have been able to make lots of updates to our quality manual after being given a thorough understanding of the different sections of the standard. |
Createc Ltd
Very supportive and professional Tutor
| The Tutor made a tedious subject more entertaining, with his engaging teaching methods. He was very supportive and professional, and l will definitely be utilising Bywater’s services in the future. |
GP Strategies Poland
Clear, confident and knowledgeable Tutor
| The Tutor was really clear, confident and knowledgeable. |
Hemsley Fraser Group
Tutor was evidently a very experienced auditor
| The tutor, apart from just delivering the content of the course, was evidently a very experienced auditor and was able to provide clarification and examples drawn from that experience, which aided understanding. |
Birmingham City University