Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetThe tutor really made a difference
| The delivery of the course material and knowledge of the tutor really made a difference to how engaged I was and my overall understanding of ISO 9001. |
Eastman Chemicals
Extremely friendly tutor made the course very engaging
The Tutor was extremely friendly which made the course very engaging. He was also able to teach the course information in such a way where he has given me the ability to apply what I have learn. He is incredibly knowledgeable about the subject!
Greenergy
Really helpful Tutor
The tutor’s friendly approach to teaching the class and her ability to teach us the relevant things without feeling like it was a chore was really helpful.
Chemfix Product Ltd
Tutor kept interest and motivation high
The tutor was very knowledgeable, however he excelled in being able to read the room, quickly changing tact and using personal experiences to keep the interest and motivation high.
Private
The tutor made everyone feel at ease
The way the tutor ran the course, made everyone feel at ease, and made the roleplaying more of a group effort had me feeling a lot more at ease and able to participate.
Jisc
Without a doubt the best online tutor I have been on a course with
| Brilliant tutor and kept us all engaged. Made the course very enjoyable. Without a doubt the best online tutor I have been on a course with. |
Inviron