Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetHighly experienced tutor gave us real life examples of the course content
| The tutor was excellent, Jeff had so much experience he could draw on to give the class some real life examples of the things he was teaching. He was engaging and knowledgeable. |
Drumgrange Ltd
Already making changes to our quality management system
| Everything was excellent, the tutor was exceptionally great and I am already making changes to our QMS. |
East Kent Hospitals University Nhs Foundation Trust
Exactly what one wants from a tutor
| Jill obviously had a lot of experience and passion for process mapping, which is exactly what one wants from a tutor- plenty of real world anecdotes. |
NIIT Limited UK
Extremely useful case study and role play exercises
| The case study and role playing throughout the course was extremely useful – it showcased multiple examples of real life auditing situations, and the tutor’s ability to test us through his experience of hard auditing situations gave real examples of how to deal with any situation we might encounter. |
Huber+Suhner (UK) Ltd
Gained a higher level of understanding than expected
| I gained a higher level of understanding of the course subject than I expected I would. |
The Iso Centre Ltd
Will definitely be sending other members on the course
| The presentation from the tutor and his delivery, getting everyone within the virtual classroom involved, was fantastic. Great course, well recommended to other business colleagues and I will be definitely sending other members on the course based on my experience. |
McKay Training