Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetReally well delivered course
Alan delivered the course really well and made sure everyone had an understanding of what he was teaching, he didn’t move on unless everyone understood.
Hitachi Rail Limited
Practical, real-world application
I was expecting the course to be a lot of theory but we were able to discuss in groups how the content applies to our work settings.
Macontrols
Impeccable tutor
Richard was just impeccable, I felt very comfortable asking him questions and he made a very boring topic very interesting and easy to understand.
Wellfish Tech
Impressive ability to engage the group
I was very impressed by the tutor’s ability to engage with and hold the virtual room. Everything was very clearly explained.
Capita
Tutor went above and beyond
Felt like Richy went above and beyond to engage the group and make sure we understood the processes, giving lots of helpful scenario examples to drill down into auditing.
Infrapartners
Very intuitive tutor
Keith was very intuitive with the needs of the group and had many relevant examples to highlight along the course content.
Gardline Limited