Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetVery calm and measured tutor
| Very calm and measured. Tutor’s lived in experience was extremely helpful to me in putting real life context into the content of the course. |
Network Rail
Tutor made everyone feel comfortable asking questions
| The Tutor was amazing, she made the course really relevant, useful and interesting. She helped everyone and nobody felt that we can’t ask questions. |
Schneider Electric
We have already made amendments to our audit process from the course
| The content was very good, it was a lot to digest but very enjoyable. From the course we have already amended our Supplier ESG Audit process and questionnaire! |
Sharps Bedrooms Ltd
Well structured course with very useful handouts
| Course content was well structured and handouts very useful. |
CVI Infrared Optics
Highly valuable
| I have worked in validation for 5 years, it was highly valuable and well delivered. |
Metropolitan Police Service
Tutor's training techniques really helped my own learning
| Steve was very engaging, his use of visuals and really going over specific points have really helped my own learning. Particularly the process and procedure point. At first I thought, why is this a big deal, but after going through the process model and really appreciating the detail required I fully understood why it was such a significant shift. |
Vehicle Lease And Service Ltd