Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetGained a better understanding of the importance of ISO 17025
| The content has really helped me to apply ISO [17025] more to my duties. I had a brief knowledge before and I now feel I have gained a better understanding of the importance of ISO [17025] in my work. |
West Midlands Police
Tutor's delivery of the course was extremely beneficial
| The tutor was extremely knowledgeable and his delivery of the course was extremely beneficial to me. |
Premier Partnership
Extremely knowledgeable and personable tutor
| The tutor was extremely knowledgeable and personable, which made the course very enjoyable. |
Royal Air Force
Ability to 'break out' into groups worked well
| The ability to ‘break out’ into pairs or groups was a good feature of the online platform and worked well. |
Ortus Technology Ltd
Tutor was adapted to course participants' needs quickly
| The tutor was knowledgeable and able to adapt to the course participants’ needs quickly. |
IMSM
The tutor really made a difference
| The delivery of the course material and knowledge of the tutor really made a difference to how engaged I was and my overall understanding of ISO 9001. |
Eastman Chemicals