Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.

We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.

Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.

Displaying All Reviews

Workshops allowed us to apply knowledge learnt and have feedback in real time

The workshops were very well received, it was good to be able to apply the knowledge learnt and have feedback in real time. It made us think about what we’d been taught and helped us apply it to our real life situations.

Suffolk Constabulary Force Headquarters

Tutor tailored the day to the needs of the participants

I was nicely surprised at the relevance of the course to my work and the level of detail provided, the tutor was highly knowledgeable and tailored the day to the needs of the participants. The tutor was actually excellent and it was a highly engaging and interesting day.

British Antarctic Survey

High quality course as expected

I expected a high quality course and that’s what I got. The tutor was very good and knowledgeable. I enjoyed the virtual classroom which is traditionally hard to get the most from.

Applus UK Ltd

Well equipped and extremely knowledgeable tutor

The tutor was well equipped and extremely knowledgeable, which provided the course content with additional support from real life examples. The tutor was also approachable and friendly, conversation was easy which I found made a huge impact to the training experience.

Royal College Of Psychiatrists

Very detailed course contents that I can apply to my job

The course contents was very detailed and easy to follow and I can apply this to my job. The tutor was also engaging and took the time to clearly explain areas of the course in much greater detail.

Wabtec Control Systems UK

Would be happy to be taught by the tutor again in the future

Sarah is an amazing tutor. She manages to keep the focus of the group throughout the whole day, is very interactive, knows a lot and provides useful and customized information. I would be happy to have her teach another course I would take in the future.

Port Of Antwerp-Bruges International

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