Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetThe tutor contextualised the content being taught
| Jeff was very clear with what he expected from us, he was very engaging and was able to provide many anecdotes and experiences to contextualise the content being taught. |
MOD
Gained confidence in myself through the practical sessions
| The practical sessions enabled me to apply the information we had learnt and gave me the confidence in myself. |
Animal and Plant Health Agency (APHA)
Tutor clearly explained the course content and made it accessible
| Karen made the training really interactive, made the content accessible for all attendees with varying ISO experience levels, was enthusiastic and explained the content clearly and in a way where learnings could be applied internally to our business. |
Tata Steel UK Ltd
Tutor made the course content easily relatable to my work place
| Gary was very engaging and made the course content really easy to relate to my work place and the understanding of ISO 13485. |
Orthoplastics Ltd
Tutor got the balance just right for an online course
| Jeff really managed to get the balance just right for an online course. I was engaged for the whole week. |
Grissan Engineering Services Ltd
Fantastic tutor, tailored the course to our organisation
| Keith Grant was fantastic, he was engaging and tailored the course to our organisation. |
UK-NSI Ltd