Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetReally informative course
| Wasn’t sure how much I would learn in a single day but it was a really informative course and had direct implications in my day-to-day job which I can now apply. The tutor was really knowledgeable and I enjoyed his teaching style and the pace. |
Mott MacDonald Ltd
Tutor made it easier to understand the theory
| The tutor was very enthusiastic about the course content and made it easier to understand the theory, as well as making it more relatable via real-world examples. |
Derbyshire Constabulary
Gained a thorough understanding of the course subject
| Excellent presentation skills. Workshops in Virtual Classroom were very good. I gained a thorough understanding of the course subject. |
Abaco Systems Limited
Very balanced course
| Very balanced course between knowledge and practical, giving us the tools to apply what we have learnt. |
Network Rail
Tutor kept me going the entire week
Our tutor was really engaging and fresh, he kept me going the entire week. I didn’t lag once with the break every one hour and the interaction and book material to make notes in. I also like the way that when I didn’t know the answer to a question the tutor didn’t make me feel I was wrong or silly for getting a question incorrect.
Northrop Grumman UK Ltd
Bywater were very receptive, transparent and helpful
| Bywater were very receptive, transparent and helpful throughout the booking process. |
Emsou Forensic Services