Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetAnswered all questions clearly
The tutor was very knowledgeable, engaging and answered all questions clearly and within the context of being able to apply practically what was learnt.
University Of The West Of England
Clear instructions
Virtual classes are usually much more difficult to become engaged with, but our tutor did a very good job of ensuring the course was delivered informatively and kept everyone involved along the way. The exercises were presented well with clear instructions.
Pilon Ltd
Very enjoyable and beneficial
Delivering a training event virtually via Microsoft Teams is challenging enough, however, the approach taken by the Tutor, via the use of his experience, real examples and use of Teams made the 2 day training a very enjoyable, beneficial and worthwhile event.
Hemsley Fraser - Siemens
Interactive
The course could have been just PowerPoint after PowerPoint but it was much more interactive.
Hemsley Fraser - Siemens
Entertaining and informative
The tutor had the ability to make a potentially dry subject entertaining and informative
Hemsley Fraser - Siemens
Friendly, approachable & knowledgeable Tutor
The Tutor was friendly, approachable, knowledgeable and made what could have been a rather dry and challenging topic interesting and engaging. He is an asset to your organisation and will certainly factor into my booking of future courses with Bywater.
Biomarsh Environmental Ltd