Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetEngaging
Tutor was engaging, it is hard to maintain everyone’s interest online. I felt the Tutor did this very well.
Alcohols Limited
Interesting
This was my first training course during the pandemic undertaken remotely via webcam. I initially thought that it would be hard to maintain being engaged and focused outside of a classroom environment. The tutor was able to use the technology to the best of his abilities to keep all attendees interested for the entirety of the course.
EDF Energy Ltd
Really informative
The tutor was really informative, stayed on track with the course.
Gecko Health And Safety
Incredibly experienced
The tutor was incredibly experienced and knowledgeable.
Knowledgepool Group Limited
Adapted the training to the audience
The tutor was patient and flexible and it was impressive how he adapted the training content to the audience
CBRE Managed Services Ltd
Interesting and interactive
The tutor made a really boring subject really interesting and interactive, being a trainer for approx. 20 years I know what good looks like and the Tutor was beyond good.
Hemsley Fraser - Siemens