Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetReally useful training manual sent out prior to the course
The resource book sent out prior to the course was to a high standard and is a really useful post course reference point. I enjoyed being able to make notes on the page as we progressed through the course.
Delta Fire Engineering
Interactive and practical course
Break out rooms and interactive nature of the course worked really well and allowed us to practice the theory as we went along.
Estee Lauder Companies
Exceptionally knowledgeable tutor
Jill had an exceptional knowledge of not only the subject matter but also the ability to translate its use into practice.
Micronclean Ltd
Tutor made sure everyone understood the content
Well delivered training. Tutor took time to answer questions and make sure everyone understood. It was a good course.
Home Office
Course content made applicable to our environment
We were able to apply the course content to our environment as opposed to go through it in a generic way.
RSHP
Taken a great deal from the course
Nicola had the ability to understand our application of the standard in a niche environment. She provided input to the challenges we encounter in our attempts to implement the principles of 17025, and asked all the right questions to prime constructive team discussions on how we overcome these challenges. Nicola was extremely knowledgeable and also great company, this combination made the course enjoyable and one that I’ve taken a great deal from.
Hitachi Rail Limited