Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetCourse was adapted to suit our needs
Tom was knowledgeable and adapted the course to suit our needs as the day went on and he learnt about us as a company.
Lonestar Leeds
Tutor made sure we fully grasped the course content
I have had other courses where I came away feeling like I hadn’t fully grasped what the course was supposed to teach me, but Paul made sure we all understood and also used additional resources to help explain the more difficult aspects too which was incredibly helpful.
The Constructions Industry Training Board (CITB)
Examples provided enhanced our learning experience
Steve was extremely engaging and it was evident that he had a huge depth of auditing knowledge which he used to provide examples to enhance our learning experience.
Capita
Pleasantly surprised by how well the virtual classroom worked
This was the first virtual course I’ve done and I was pleasantly surprised at how well it worked.
Tradebe Inutec
Great mix of tutor-led lessons, group discussions and exercises
I didn’t expect the virtual classroom to be as engaging as it turned out to be. Overall, I was very happy with the mix of tutor-led lessons, group discussions and syndicate exercises.
Sword Training Solutions
Very well delivered training
I found the tutor to be really engaging and very good at delivering the training. They had great knowledge on the subject matter and answered questions very well.
Ribble Packaging