Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetHighly valuable
| I have worked in validation for 5 years, it was highly valuable and well delivered. |
Metropolitan Police Service
Tutor's training techniques really helped my own learning
| Steve was very engaging, his use of visuals and really going over specific points have really helped my own learning. Particularly the process and procedure point. At first I thought, why is this a big deal, but after going through the process model and really appreciating the detail required I fully understood why it was such a significant shift. |
Vehicle Lease And Service Ltd
The PDCA process is now embedded in my brain
| I had some experience prior to the course, the training has given me a better understanding of the ISO standard and language. The PDCA process is now embedded in my brain and I find my self looking at everything through that lens. |
Home Office
Tutor put the course content across clearly and effectively
| Nicola was extremely knowledgeable and able to put the trickier parts of the content across clearly and effectively. |
Metropolitan Police Service
I now feel confident about auditing
| The undertaking of a “mock” audit and review the results, means I now feel confident about auditing. |
Sika Limited
Smooth and efficient training style
| The Tutor was so knowledgeable which made is training style smooth and efficient, he was able to answer any questions we asked with ease, which gave us confidence in his abilities. He was also friendly and non judgemental, easy to talk to, he took us through it step by step and a joy to have him as our trainer. |
Home Office