Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetWould recommend the course in future, it was highly enjoyable
| The virtual classroom kept things interesting when splitting into groups etc. The tutor also was very good, and made sure everyone felt involved. Highly enjoyed the course and would recommend in future! |
3t Global
Thorough and interactive course
| The course content was thorough and covers all the essential topics in depth, ensuring a well-rounded understanding, also The course include interactive elements like quizzes, real-world projects, and engaging videos that enhanced my learning. |
Left me with relevant skills I can apply in my job role
| The Tutor delivered the course in a way which was easy to follow. He kept it relevant, to the point and interesting. The content was covered sufficiently and I feel it has left me with the relevant skills to apply in my job role. |
Dnata
Confident to carry out audits in the future
| Very in depth, left no stone unturned, made me feel confident in carrying out audits in the future. |
Private
Really valuable content which I have referred to several times since the course
I will take a lot of the learning on board and I definitely will utilise some of the templates provided, obviously tweaked for my purpose. I have referred to the handouts several times since the course so I do really value the content.
Barnwood Trust
Practical application of course content shown through the group tasks
| The tutor was engaging and the group tasks allowed the course content to be applied practically. |
Dennis Eagle Ltd