Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor paced the course to match all abilities
| Richy Todd was an excellent instructor. He took the time to ensure that all personnel absorbed the lessons at a pace that matched all abilities. |
Royal Navy
Tutor is a credit to the L&D community
| Richy Todd is a credit to the L&D community and delivered a well structured course and had the knowledge and skills to deliver it effectively. His personable demeanour and nature was also evident which helped to put people at ease. |
M Group Services.
Very engaging with good discussions
| Having completed other online class training this was very engaging with good discussions. The breakout room work was good for discussion and support between the trainees. |
Scottish Leather Group Operations Limited
Tutor's subject knowledge, and ability to impart this, was really impressive
| I personally thought the Tutor was exceptional, his subject knowledge was impressive and his ability to impart his knowledge was really impressive. |
Royal Navy
Approachable and pragmatic tutor
| The tutor was approachable, very knowledgeable, pragmatic and pitched according to his audience. |
Royal Navy
Virtual classroom features were very good
| Typically can be unengaging sitting on zoom all day, but the interaction, use of break out rooms, and use of the technology was very good. |