Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetDelegates' differing levels of experience was managed very well by the tutor
| Tutor maintained high energy, managed peoples different levels of experience and questions very well, made the role play flow very naturally which gave the feeling of being in a real audit. |
Apollo Fire Detectors Ltd
Supportive tutor provided clarification
| The tutor was supportive throughout and provided clarification for any queries or misunderstanding raised by the group. The information provided can be used as good reference material in the future. |
Baxi Heating
Course content was exactly what we were hoping for
| Having completed an ISO Internal Auditing course a few years ago with another training provider and having a poor experience with that, I was hoping this wasn’t going to be the case by selecting another training provider – Bywater course content was exactly what we were hoping for and to complete what we wanted to achieve. |
Bathgate Flooring Ltd
All explained really well
| Cheryl was a really good tutor – knew the standard inside out and could explain all very well. |
Morgan Sindall Construction And Infrastructure Ltd
The best course tutor I have had
| I expected the course to be hard to follow as someone with a learning difficulty, which was not the case. I also struggle to keep focus on courses normally, again this wasn’t the case. The tutor, Karen, was very engaging and warm. I would say the best course tutor I have had. |
Submarine Delivery Agency
Tutor's attention to detail and professional attitude was excellent
| Alan was extremely engaging with the course team which made the learning so much easier. His professional attitude and attention to detail was excellent. |
Husqvarna UK Ltd