Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetMuch easier than expected to engage with other participants
| I was not expecting it to be so easy to engage with other participants online but it was. |
Nexteq Plc
Tutor constantly checked we understood
| I attended another course before this one, another IEMA certified course but delivered by another course provider. In that case it was difficult to follow as the tutor took much of the content for granted. In the course delivered by Bywater the tutor was very aware of the attendees different backgrounds and constantly checked we understood. Another strength was using real life examples to explain and practice the concepts. |
Private
I would definitely book more courses with Bywater
I would definitely recommend this course as an introductory course as I felt I have learnt a lot – but have not been overwhelmed with the amount of information. I also liked the class size of 12 people, and have breakout sessions of little teams. I thought the online element would make he course a bit difficult, but it worked really well. I would definitely book more courses with Bywater.
Sense Biodetection Ltd
Very pleased with layout and useability of virtual classroom
| My first Virtual Classroom Course, very pleased with the layout, and useability. |
Topdental (Products) Ltd
Tutor made me feel at ease at all times
| The Tutor made me feel at ease at all times and made the course very enjoyable and interactive. |
Galliford Try Construction Limited T/A Scottish Water (GTCL)
Real world examples highlighted the usage of ISO 17025 in my work environment
| The real world examples given to us by our tutor Tim really highlighted the usage of quality in my work environment. It was like a great epiphany where concepts I vaguely understood and already applied were brought together in a cohesive unit, ISO 17025. |
Animal and Plant Health Agency (APHA)