Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetVery engaging with good discussions
| Having completed other online class training this was very engaging with good discussions. The breakout room work was good for discussion and support between the trainees. |
Scottish Leather Group Operations Limited
Tutor's subject knowledge, and ability to impart this, was really impressive
| I personally thought the Tutor was exceptional, his subject knowledge was impressive and his ability to impart his knowledge was really impressive. |
Royal Navy
Approachable and pragmatic tutor
| The tutor was approachable, very knowledgeable, pragmatic and pitched according to his audience. |
Royal Navy
Virtual classroom features were very good
| Typically can be unengaging sitting on zoom all day, but the interaction, use of break out rooms, and use of the technology was very good. |
The tutor made the week very enjoyable
| Richie’s subject knowledge and delivery style was really good, he made the subject interesting and engaging. Richie made the week very enjoyable. |
PM Group
Outstanding tutor - patient and knowledgeable
| The tutor (Mel Horne) her knowledge, patience and ability to get the training over in a way that was easily understood with relevant comparisons to all the industries that attended the course was outstanding. |
Blue Flame Certification Ltd