Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetCourse equipped me with the required skill set and a solid foundation
| The information delivered was not just take away information to digest afterwards but practical information that could be applied immediately. The course equipped me with the skillset to complete an audit without assistance and has provided a solid foundation to shadow and repeat the process. |
Derbyshire Constabulary
Tutor had an impressive ability to impart knowledge with great skill and humour
| The tutor’s subject knowledge and previous experience in the quality environment was obvious and his ability to impart that knowledge with great skill and humour at the right pace for everybody on the course was very impressive. |
Avalon Sciences
Tutor provided helpful advice to all questions asked
| Tutor gave an insightful input into the standards and provided helpful advice to all questions asked. |
South Yorkshire Police
Learnt a lot in the two days thanks to the tutor
| Our tutor, Karen, was brilliant – very engaging and helpful throughout! She brought a lot of energy to the virtual classroom and I learnt a lot in the two days thanks to her. |
Newcastle University
Nicely surprised by how the course has enhanced my knowledge
| I was nicely surprised to discover the course has enhanced my knowledge of ISO 14001 and how to apply ISO 14001 to our EMS. |
British Antarctic Survey
Couldn't have asked for a better tutor
| The tutor was informative and have a unique wealth of knowledge and experience. He allowed me to understand the principles perfectly and how to apply them to real life situations. Couldn’t have asked for a better tutor. |
CPV Ltd