Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetAllowed me to easily see areas of improvement within my organisation
| I think that the reflections I gathered on best practice were the points that exceeded my expectations. The tutor was able to clearly outline best practice and I could see easily areas of improvement within my organisation. |
UK Hydrographic Office
Really well organised course with very knowledgeable tutor
| The course is fast paced but everything required – the discussions over the 2 days allowed for learnings from other industry’s as well. Having a copy of the slides lets you concentrate on what’s being said/discussed as well. It was really well organised & our tutor was very knowledgeable. |
Taqa
Stand-out tutor
| The tutor was very knowledgeable on the course content, able to answer and interpret difficult questions, and the fact that he was part of the ISO technical committee really made him stand out. |
Fridge Spares Wholesale Limited
Exceptional tutor
| The whole learning experience was very good from tutor introductions through delivery and participation to final course closure. Momcilo was an exceptional tutor with a wealth of knowledge and understanding and very good at putting this across throughout the two days. |
RMS Ports Limited
Helpful real life applications and examples
| Our tutor was clearly experienced and not just relaying material, it was helpful to have real life applications and examples. I was expecting the course to be dull due to the material but it was actually interesting and engaging. |
Now Training Ltd
Tutor adapted the course content to suit the needs of attendees
| The way the course was managed, the course content was adapted by the tutor to try and suit the needs of those attending it and how it fits in with our working arrangements most exceeded my expectations. |