Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetPractical and relatable course content
| The course content made the standard more relatable and practical which assisted in me gaining an understanding of how it applies to my own personal role at my company and covered what I need to be doing to fulfill my duties and comply with the standard. |
Linklaters Business Services
Helped me to understand how to prepare for and carry out an audit
| I had some knowledge of Quality Assurance however the practical exercises helped understand how to prepare for and carry out an audit. |
Align JV
Tutor made me feel that I could confidently carry out an internal audit now
| For someone who has never done any form of Internal auditing before I was extremely nervous about doing this course especially online as I’m more of a face to face learner, but having a tutor like Wayne who was very informative and explained everything very clearly this put me at ease and helped me feel I could confidently carry out an internal audit now. |
Masonry Support Systems Limited
Tutor made the course engaging and enjoyable
| The tutor kept the whole group engaged and the 2 day course was made enjoyable. |
BM Trada
Gave us the tools and confidence to conduct internal audits
| The course was delivered in a way by the tutor to give the attendee the tools and confidence to conduct internal audits. |
BM Trada
Any prior questions I had were answered promptly
| The booking process was simple, it was easy to find the relevant information about the course on the website. Any questions I’d had prior to the course starting were answered promptly. The printed course materials and pre-course work consisted of useful content. |
Sycous Limited