Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetGreat course with good discussion around our workplace practices
| A lot of the IATF and ISO standard was already common practice and part of our knowledge base. However, this course was great to relate the skills to the appropriate sections of the standard. Good discussion was also had around how we currently do things vs what we could do differently in the future. |
Hollingsworth & Vose
Gained understanding of how IATF can be implemented in our workplace
| The way the tutor put things across made it easier to understand how IATF (16949) is to be implemented in our workplace and how we are to use the knowledge. |
Hollingsworth & Vose
Enjoyable and proactive week
| Steve was able to turn a week of very intensive study into an enjoyable, proactive week. His personality and his subject matter knowledge cannot be faulted. |
AJW Group
Virtual classroom worked exceptionally well
| Was originally unsure of how the virtual classroom would work, as not attended one before. It worked exceptionally well – the tutor made the course easy to follow and the break out rooms easy to get in/out of. Easy to interact with other delegates. |
East & North Herts Nhs Trust
Now confident in my ability to carry out an audit
| Went from having very little knowledge to feeling confident I would be able to carry out an audit now. |
Thames Valley Police
Could not have asked for a better tutor
| The tutor Stan Bennett was exceptional, could not have asked for a better, more personable and knowledgeable tutor. |
TWI Ltd