Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetGreat tutor - I never lost my focus
| The way the tutor taught was great. He made the content very understandable with the examples and I never lost my focus. |
Derivco Sports
Couldn't have asked for anyone better to deliver the course
| We had Alan Carr as our tutor and couldn’t have asked for anyone better. Definitely made the course more enjoyable for everyone there. Very informative and was never bored with what he had to say. |
Stokvis Tapes Ltd
Evidently experienced trainer
| Momcilo was incredibly engaging, and clearly knew how to communicate key messages as an evidently experienced trainer and auditor himself. |
National Trading Standards Estate & Letting Agency Team
Course equipped me with the required skill set and a solid foundation
| The information delivered was not just take away information to digest afterwards but practical information that could be applied immediately. The course equipped me with the skillset to complete an audit without assistance and has provided a solid foundation to shadow and repeat the process. |
Derbyshire Constabulary
Tutor had an impressive ability to impart knowledge with great skill and humour
| The tutor’s subject knowledge and previous experience in the quality environment was obvious and his ability to impart that knowledge with great skill and humour at the right pace for everybody on the course was very impressive. |
Avalon Sciences
Tutor provided helpful advice to all questions asked
| Tutor gave an insightful input into the standards and provided helpful advice to all questions asked. |
South Yorkshire Police