Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetLearnt much more than expected
| I have worked under 17025 in numerous labs previously and enrolled on this course as a way to solidify my basic knowledge of the standard and its application for our labs push to accreditation, I didn’t expect there to be that much extra that I would learn but the course was very informative and demonstrated practical applications with its workshops |
William Rowland
Brilliantly delivered course
| I have done several ISO auditor courses through various suppliers (9001, 27001, 45001) and this course was the first I received hard copy training book (which I loved!!), plenty of communication, full instructions and a course brilliantly delivered. The added bonus was that there was plenty of breaks, this was a first for me and I felt it focused me so much better having hot coffee and a chance to stand up. |
Aleido UK Ltd
Complex concepts were made much more accessible
| The tutor’s approach was fantastic, he was incredibly engaging and I particularly valued his avoidance of excessive PowerPoint usage. His incorporation of everyday examples and straightforward language made complex concepts much more accessible. This approach facilitated better understanding and relatability which I believe will help me apply what I have learnt, enhancing the overall learning experience. |
Z-Tech Control Systems
Suited everyone's learning style and capability
| The Tutor was highly knowledgeable and able to explain all concepts in different manners to suit everyone’s learning style and capability |
Z-Tech Control Systems
Course content was tailored well to our knowledge
| Tutor was engaging and responsive to questions, he tailored the content well according to our knowledge. |
Private
The tutor taught us really well
| The tutor, David Ashton, was so good at explaining the principles and clauses. Being a newcomer into the ISO 9001 world I was worried I would find it difficult to pick everything up in a week however David taught us so well and was so engaging and made the training relatable and interesting. |
TUV Rheinland UK Ltd