Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetAlready pushing forward a plan within my organisation since the course
| I learnt a lot from the course and feel like the group work we did pushed along a few ideas I already had. Since the course I have already come up with a plan, presented it to my manager and have been encouraged to push forward with it. |
Greene King Brewing & Retailing Ltd
Tutor helped us to apply the course content to our business
| Cheryl’s experience within the industry was evident. She tried to understand our business and how the course can fit with what we do, so that we can apply the content. She was brilliant. |
The British Society Of Plant Breeders Ltd
Tutor really helped me to develop a better understanding
| Alan was absolutely fantastic. Such a supportive and helpful tutor, who really helped motivate everyone. Before the course I was worried about feeling lost with the content but Alan really helped me to develop a better understanding and not feel as intimidated by the knowledge others had. |
Hylomar Ltd
Good flow and breaks given when needed
| Richard was attentive and put us at ease, took away the pressure of it being a 2 day course with an exam at the end, good flow and breaks when needed. |
Galliford Try
Very good balance between listening/learning and group discussion
| It was a very good balance of listening/learning and breakout room practical/discussion to consolidate understanding. |
in2solutions
Feel much better equipped for upcoming audits
| I feel much better equipped for upcoming audits after this 2 day course. |
Oilgear Towler Limited