Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetVery practical and interactive course
| The course was very practical as we did many group exercises. And also the theory part was very interactive. |
Aberdeen University
Tutor had a great wealth of knowledge on the subject
| John was great, really approachable, friendly and funny with a great wealth of knowledge on the subject. |
SGN
Course topics and information exceeded expectations
| Although the trainer and course content were excellent, the information and topics learnt on the course were above my expectations. |
Fugro
Positive environment to learn
Very knowledgeable tutor, gave interesting examples for the content of the course. Created a positive environment to learn.
James Paget University Hospital
Very interactive virtual classroom
| The virtual classroom was interactive and tutor extremely approachable, I was expecting to be a little bored as the course is 2 intensive days, however, that was not the case at all. |
East Lancashire Hospitals Nhs Trust
Certainly benefited from the course
| John the course tutor came over so very well, he related his own experiences and knowledge to course content, I certainly benefited from the course which I can apply in my day-to-day tasks and objectives. |
Fugro Gb (North) Marine Limited