Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetBrilliant, positive and supportive tutor
| The tutor brought the subject alive with numerous real world examples and his explanations were always clear and related well to the examples provided. His attitude was positive and supportive ensuring that where I felt out of my comfort zone I felt encouraged to have a go. He was brilliant. |
Lincolnshire Police
Helped me to prepare for first audit
| Course has helped with understanding how I should progress our ISMS and ISO 27001 implementation, and prepare for first audit. |
Enoda Ltd
Gave a clear insight into how to implement ISO 13485
| We are a new start up business and this gave a clear in site in to how to implement (ISO 13485( in my business |
Thoroughly enjoyed
| I have been on a course led by our tutor Alan before, which I thoroughly enjoyed, so it was great to be on another! Alan is extremely knowledge on the subject of IATF 16949, ISO 9001 and anything else that relates to this, and was able to apply his knowledge well to answer any questions people had. He also made sure to ask us questions to ensure that we were understanding the content, and spread the questions out equally amongst the delegates on the course. |
Fontaine Fifth Wheel Europe (A Trading Division Of The Marmon Group)
First course to keep my attention for two days
| The tutor was really good and kept the mood light with brilliant content delivery. First course which kept my full attention both days! |
Koerber Supply Chain Limited
Tutor made me feel very comfortable and involved
| As I was very new to the IATF 16949 the tutor Alan Carr was very helpful in explaining things to me I didn’t quite understand, he made feel very comfortable and involved in all activities, I hope to work with Alan again in the future. |
Sertec Auto Structures (UK) Limited