Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetVery interactive group from all different fields
The size of the course, and those attending as well helped a lot, as it made it for a very interactive group, where we could learn from each other, and as we were all from different fields, we had always something new to feedback.
Ch&Co
Gained a better understanding of how to apply the course content to real life situations
| The tutor’s experience gave better understanding on how to apply the learning objectives to real life situations. They were also able to adapt to the varying levels of experience of the candidates. |
Lantra
Honestly, the one of the best courses I’ve ever taken
Tim Alcock effectively explained and illustrated course concepts, workshops, and all case studies. Moreover, the feedback he gave us was very helpful indeed and improved my understanding of ISO_IEC 17025. Great balance of individual attention and group learning.
Honestly, the one of the best courses I’ve ever taken.
Supply Servis S.R.O.
Extremely helpful course content which was brought to life by the tutor
| Richy brought the course to life with real world examples, he took the time to make sure I understood the basics before moving on. The course content was extremely good and helpful, well laid out and clearly written with good practice scenarios. |
SGN
All elements of the course were to a high standard
| The venue was lovely, food & refreshments to a high standard. Booking & course administration, professional & efficient. Course content & tutor, very knowledgeable & professional. |
David Brown Santasalo UK Ltd
Complex subject area was made user-friendly by the tutor
| Richard was engaging and presented the course content in a user friendly manner, simplifying a complex area of business. |
Forensic Analytics Ltd