Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetGreat tutor, I learnt a lot
| The tutor was great in teaching the course – I learnt a lot. |
Intertek
Felt comfortable engaging in the course
| The tutor was taught the course in a relaxed manner which made me feel comfortable in engaging. The tutor was knowledgeable and had real world experience of the subject. |
CCL Secure
Learning experience was enhanced by the tutor's continual feedback
| Keith was an excellent tutor who took the time to explain things in a mature, enjoyable and professional manner throughout. His continual feedback enhanced the learning experience. |
Capita
Very clear how the knowledge gained can be incorporated into routine tasks
| Although experienced in H&S, the auditing aspect was new ground but the the tutor made it very clear how the knowledge could be incorporated into routine tasks, great approach to imparting knowledge. |
Norse Group
Tutor brought energy, knowledge and enthusiasm to each day
| Our tutor Karen was so engaging, she facilitated discussions, she recognized when the group were flagging and needed a break and she brought energy, knowledge and enthusiasm to each day. She was flexible around an existing engagement which I couldn’t miss and she helped me catch up in her own time. |
Nuclear Waste Services
Examples given by the tutor brought the course to life
| The course was very engaging and interactive – I thought the examples used by the tutor were really relevant and interesting, and brought the course content to life. |
Trillium Flow Services (UK) Ltd