Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetConfident to carry out audits in the future
| Very in depth, left no stone unturned, made me feel confident in carrying out audits in the future. |
Private
Can immediately apply knowledge to real world situations
| The course set up allows immediately for knowledge to be applied and used in a real world situation, giving good details about how to adapt in situations |
Handicare Accessibility UK
Fantastic tutor
| Richy was a fantastic tutor and taught everything thoroughly. He made it very easy to learn and explained when things were incorrect in a way to help you understand. He ensured that everyone was engaged and contributed throughout to make sure everyone understood everything he was delivering throughout the course. |
Janus International Europe Ltd
Outstanding tutor kept all delegates involved
| Tutor was outstanding very well delivered course keeping everyone involved and humorous with it. |
M Group Services
Extremely helpful course content which was brought to life by the tutor
| Richy brought the course to life with real world examples, he took the time to make sure I understood the basics before moving on. The course content was extremely good and helpful, well laid out and clearly written with good practice scenarios. |
SGN
Made to feel very comfortable despite having little prior knowledge
| The course in general exceeded my expectations. I went with little internal auditing experience & little knowledge of ISO 9001:2015 compared to other candidates, and thought I would be out of my depth but felt very comfortable with what we were learning. The venue was nice, easy to get to and provided good facilities and food/drink. |
MARS Horsecare UK Ltd