Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetCourse material made applicable to real life
| Dave was very knowledgeable and able to provide several anecdotes which helped to relate the course material to real life applications. |
Bouygues Energy & Services UK Branch
Extremely knowledgeable tutor kept everyone engaged
The knowledge the tutor had was extremely strong. He kept everyone engaged too and is clearly passionate about the subject.
GSK
Impressive tutor created a dynamic learning environment
| I was thoroughly impressed with the trainers delivery and expertise. The trainer demonstrated a high level of enthusiasm and energy throughout the sessions, which created an engaging and dynamic learning environment. |
GSK
Tutor made the training an incredibly valuable and enjoyable experience
| The trainers professionalism, combined with their ability to connect with the group, made the training an incredibly valuable and enjoyable experience. |
GSK
Fantastic and proactive discussions of ISO 9001 requirements
| Alan was very engaging, even managing to get some of the lesser-experienced members of the group involved and speaking up during discussions. He made the course enjoyable and we had some fantastic and proactive discussions regarding ISO 9001 requirements. |
Micronclean Ltd
10 out of 10 tutor
| Momcilo was very good, kept it very interactive and informative, always asked in regular intervals if everyone understood certain part of the training before moving on, and if anyone had any question about anything relating to there own particular involvement in ISO 9001. Very good tutor 10 out of 10. |
Industrial Engineering & Installation Services Ltd