Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor's breadth of knowledge was impressive to say the least
| Momcilo’s was quite frankly excellent. One of the most engaging tutors I have had over my years of experience not only at work but also during my Degrees. His breadth of knowledge was impressive to say the least and his delivery was excellent. What an asset!!! |
RMS Ports Limited
Complex concepts were made clear and accessible
| I recently completed the ISO 9001:2015 online course, and I couldn’t be more impressed with the experience. The course content was thorough, well-organized, and presented in a way that was both engaging and easy to understand. The instructors demonstrated deep expertise in the subject matter, making complex concepts clear and accessible. |
Eastern Airways Ltd
The practicality of the course stood out the most
What stood out the most was the practical approach of the course. It not only covered the theoretical aspects of ISO 9001:2015 but also provided real-world examples and scenarios that helped me understand how to apply the principles in a business setting. The interactive elements, including case studies, reinforced my learning and ensured that I could retain and apply the knowledge effectively.
Eastern Airways Ltd
Plenty of opportunities for discussion and participation
| The tutor was really knowledgeable and went through the standard thoroughly. I had no previous knowledge of the of ISO 9001 and the tutor was very understanding and inclusive of peoples various levels of experience. There were lots of opportunities for discussion and participation. |
Malvern Boilers Ltd
Tutor's approach to teaching was excellent and made everyone feel comfortable
| Richard was very knowledgeable. He had an excellent approach to teaching and made everyone feel comfortable and relaxed. I was not afraid to ask any questions. |
Farra Marine ROI Ltd
Interactive group exercises and varied learning materials
| The interaction of the group exercises and the variety of the learning materials was better than I expected. The delegates were friendly and it’s great to share different experiences with them. |
Stark