Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetCovered more than expected
The breadth of the course content exceeded my initial expectations.
Stroud District Council
Tutor's experience and insight made the learning interesting and relatable
The tutor was flexible and adaptable with his instructional methods and provided experience and personal insight with real-life examples to reinforce learning and make it more relatable and interesting.
Lumentum Holdings Inc
Able to apply the course content directly to my business
Being able to apply what I learned from the course directly to my business was the most important outcome for me.
Eadon Consulting
Exceptional delivery and a valuable experience
The topic delivery was exceptional as we were all made to feel at ease and party to the proceedings. We were given many opportunities to seek answers through questioning and were able to confirm that we understood the elements presented. There was also a good mix of experienced driven examples and means to demonstrate how ISO 9001 2025 was incorporated in the workplaces. I enjoyed all the modules and attribute this to the Tutor and his presentation skills and valuable experience.
Gardner Denver Ltd (Ingersol Rand)
Really enjoyed and would recommend the course
Momcilo was excellent. Really engaging and did exceptionally well at including everyone in class-wide discussions. I really enjoyed the course and would recommend. The content covered on the course was really good, and the materials posted to us prior to starting were really useful too.
Excalon Ltd
Highly recommend the tutor, the course and Bywater
It is vital the tutor is knowledgeable and relatable. The tutor delivered the material with great enthusiasm and his style ensured we all paid attention. First class. The tutor, the course and Bywater come highly recommended and a thoroughly enjoyable course.
Ansaldo Nuclear Ltd