Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetInteracting with diverse group of participants was valuable
I was able to interact with a diverse group of participants which lead to valuable exchanges of ideas, peer learning, and networking opportunities. Throughout the course it was customised to address the specific needs and goals of the participants which was particularly impactful.
Dixon Chew
Gained a solid understanding despite starting with no prior experience with ISO 14001
| Sarah made the course interesting, had everyone interacting with each other, and explained everything in an easy to understand manner. I had zero experience with ISO 14001 but at the end of the course I have gained a solid overview. |
Petards Joyce Loebl
Now fully appreciate how 5S will improve everyday working
| Having started knowing little about the subject, after the training can full appreciate how this will improve everyday working once set up. |
Now Training Ltd
High-quality resources and course materials
I had access to high-quality resources such as a well-prepared presentation, detailed handouts, recommended readings, and supplementary materials which elevated the learning experience.
Dixon Chew
Tutor put me at ease straight away
| Liz was very knowledgeable and put the content across in way that could be understood. She was really friendly and put me at ease straight away. |
Am Healthcare Group
Tutor created a more dynamic and enriching learning environment
The instructor had extensive knowledge, practical experience, and the ability to convey complex concepts in an understandable way which greatly enhanced my learning experience. They were engaging and encouraged interaction, questions, and discussions which created a more dynamic and enriching learning environment.
Dixon Chew