Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetDefinitely helped me to understand the subject more clearly
| It was evident that Alan was a very experienced tutor and has a huge amount of knowledge in this field. He used personal experiences to match non-conformities from real situations, which definitely helped me understand the subject clearer. The pace of the course was great along with the workshops and additional information on the PowerPoint slides to further aid learning. |
Bri-Stor Systems Ltd
Stimulating group interactions
| Keith was extremely knowledgeable and affable and generated stimulating interactions with the group. |
Saint-Gobain Pam Uk
Role play activity really increased my confidence in my ability
| Doing the role play really increased my confidence in my ability to carry out an audit and ask the right questions. |
APHA
Learnt a lot that I can implement in my workplace
| The tutor was brilliant, explained everything very well and I really enjoyed the course. I feel I’ve learnt a lot and I am able to implement this in my work place |
Farrat
Tutor made a big difference to the course overall
| The tutor was really interesting – made the course much more enjoyable, gave great stories to make the course content more relatable. He instantly made me feel at ease as soon as we started the course. Even with topics that weren’t very clear he put scenarios and realistic stories to them to help you gain a clearer understanding. He was so knowledgeable and I found him very engaging. I feel he made a big difference to the course overall. I would also give good feedback on how it was managed virtually with the “breakout” rooms. |
Stowen Clean Energy
Tutor really made the course materials easy to understand
| Paul put a lot of effort into the presentation and really made the course materials easier to understand. He genuinely wants people on his course to get the most out of it and come away with a good level of understanding. |
Swegon