Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetFeel confident to apply what I learnt
I attended the course for knowledge but having now done the training, it was presented in such a way with good explanation that I would feel confident to apply it and look to discuss how I can include as part of my current role.
Llanelec Precision Engineering Co
Tutor was a great help throughout the course
Our tutor’s personality was kind and understanding, focusing on the attendees. Her gentle attitude was a great help to get through the course. It was pure joy to listen to her. She could answer our questions easily, she has great knowledge and such a passion for environmental topics that amazed me.
Smurfit Westrock
Tutor showed the highest level of expertise
The trainer showed the highest level of expertise within the course subject and kept all of us engaged.
CTBTO
Tutor made the course content easily to digest
Richy was a good tutor and broke down the topics and clauses in a way that was digestible.
Rotork Controls Ltd
Took a wealth of new information in
The tutor was very knowledgeable on this matter, gave real world applications to this content and was overall very calm and confident with the teaching. This was a major positive factor and I feel like I both enjoyed the course and took a wealth of new information in.
Hampshire & Isle Of Wight Constabulary
Gained an understanding of the most efficient way to perform a Root Cause Analysis
In my role as CI Technician it is important to understand how to do an RCA correctly, this has shown me the simplest, most efficient way for me to perform this task.
Joule UK