Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetAlready applied the learning gained from the course
I have only been back in the office for a day and have already made recommendations on how we could change our auditing procedures. This suggestion was met with approval from the COO, Head of Engineering and our Risk Manager.
Bristol Airport
Relaxed and stress-free delivery
Compared to other courses I have attended from other service providers, the Tutor kept the whole room engaged and interested for the full two days of the course – his delivery was very relaxed and stress free.
NHS Property Services Ltd
Helpful, engaging and enjoyable course
The tutor was very engaging with everyone in the class. He related the course content to real life scenarios which was helpful. Being a tutor in a virtual classroom is always tough, however he made the course enjoyable. He also made sure the more experienced participants were put in groups with the less experienced participants which helped the learning experience.
Scottish Woodlands Ltd
Course subject made applicable and relevant to day to day work
Tim has a high core knowledge of the subject and an ability to deliver it, so it is relevant and applicable to day to day work.
Utac UK Ltd
Thorough and knowledgeable tutor
Very knowledgeable and thorough tutor. Engaged with all throughout, and explained things in an effective way.
Bilstein Group UK
Great delivery style
Tim did a great job of delivering a large content, keeping the interest going with a combination of examples and understanding drawing on his engineering experience and a relaxed delivery style.
Utac UK Ltd