Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetComplex topics made easy to understand and apply
The tutor demonstrated deep knowledge of ISO 13485 and auditing practices. They used real-world examples like the M.2 and M.3 case studies to bring the content to life and encouraged active participation. Their delivery made complex topics easy to understand and apply.
Riverside Medical Packaging Ltd
Relaxed and friendly atmosphere created by the tutor
David made things feel relaxed and created a friendly atmosphere which in turn made it easier to listen and take in everything that was said.
Bilstein Group UK
Very helpful tutor with enjoyable teaching style
Karen was a highlight of the course and I enjoyed her teaching style. She kept me engaged and enthusiastic throughout the course and also very helpful with any questions.
J Murphy And Sons Limited
Friendliest, most welcoming tutor
David was the friendliest, most welcoming tutor. Nothing was too much trouble when asking questions. He made the 2 day course very interesting and fun to attend.
Bilstein Group UK
Gained a great insight
The course gave a great insight to what we already currently do and how they can be used against different clauses. The tutor was also very good at explaining and his interaction was great to keep us engaged.
Star Dundee
Kept engaged during the full training
Wayne was absolutely great. Very understanding, caring about people and very very knowledgeable. Wayne was full of energy and great enthusiasm keeping you engaged during the full training, even offering advice after the course.
LRQA