Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetPerfect balance of theory and practical exercises
The balance of theory and practical exercises to test the theory most exceeded expectations. The pace was just right and the way it was communicated made it effective to capture in notes and memory.
Hexcel Composites Ltd
Tutor's real life experience made the learning more practical
The tutor was able to deliver the course and keep everyone focused, and he was able to bring real life experience into the discussions to make the learning more practical.
Elmac Technologies Ltd T/A Protectoseal
Every aspect of the topic was made easily understandable
John was an excellent and very knowledgeable tutor. He explained every aspect of Root Cause analysis in a way I understood.
Alkegen
All questions answered thoroughly
Alan was very knowledgeable on the subject matter and answered any questions thoroughly.
Technipfmc Umbilicals Ltd
Tailored to our processes
The case studies helped see how we can use the learning in our day jobs, and it was tailored to our processes which made it easier.
Hexcel Composites Ltd
Relaxed learning environment
Susan, the tutor, put us at ease right from the start of the training, and created a relaxed environment which made learning easier while still sticking to the timetable.
Werth Metrology