Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetDaily review of exam questions was very helpful
The tutor was excellent – very responsive, listened well, encouraged participants and never once made anyone feel they got it wrong if an incorrect/not quite correct answer was given. Going through exam questions each day after attempting them the previous evening was very helpful.
Otis Limited
Gained confidence in my abilities as an auditor
Richard was really engaging and his industry experience made the course content relatable. His expertise gave me confidence in my abilities as an auditor, how to best understand and apply the requirements of ISO/IEC 17025.
Alfred H Knight
Exceptional subject matter knowledge and invaluable advice provided
The tutors Roy & David were 1st class and provided real life auditing examples throughout the 2 days. Their knowledge of the subject matter was exceptional and their ability to provide hints & tips based on their past experiences was invaluable.
The Installation Assurance Authority
Awareness of individual needs and group dynamics throughout the course
The course tutor demonstrated a strong and comprehensive knowledge of the subject, which helped to build confidence in the learning process. Their engaging and effective communication supported understanding and maintained interest throughout the course. They showed awareness of both individual needs and the dynamics of the group as a whole, responding appropriately when required. The tutor consistently treated all delegates with respect.
Premier Modular
Left with actionable takeaways and improved confidence
Momcilo’s delivery was clear, structured, and responsive to the groups needs. The pacing felt right, and the activities supported learning rather than feeling like add-ons. I left the session with actionable takeaways and improved confidence in applying the material.
Astrazeneca
Great balance of theory and interactive breakout sessions
The Virtual Classroom experience could have felt cumbersome, but it did not thanks to frequent breaks, group and small breakout session mix, presentation of theory and interactive mix.
Otis Limited