Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetVery well explained concepts
Tutor was very good at explaining concepts in his own terms and using real life examples to help our understanding of the course.
Mettler Toledo
Outstanding teaching techniques
Rachael’s teaching techniques were outstanding, the level of explanation that she went in to, to help you understand before she moved on to the next subject was a relief to have.
Smurfit Westrock
Tutor's diverse skill set and experience aided our understanding
Gill was fantastic. She clearly has a passion for the subject matter and is very knowledgeable in its wider application and how it derives benefits. She clearly also has a diverse skillset and experience which helped us understand the topic in real world scenarios.
Portsmouth City Council
Tutor made it a pleasure to learn
Peter was extremely knowledgeable and made it a pleasure to learn, all of his vast knowledge he made available to us.
Packstat Ltd
Excellent learning environment and adaptable tutor
Mike really adapted the course to suit the needs of the delegates. He was calm, informative and relaxed, which settled the delegates down and encouraged an excellent learning environment. The pace was really well thought through to ensure we got the most out of it.
Tlj Access Control Ltd
Perfectly delivered
I was focused on FMEA, and this was delivered just perfectly. I’m able to understand it and apply it at work, which is something that I was looking for.
Baxi Manufacturing