Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetKnowledgeable tutors provided useful real life examples
Tutors were very knowledgeable with real manufacturing examples and experiences.
Adv Brightware Manufacturing Ltd
Well-paced course
The pacing of the course influenced by the tutor was really nice. The tutor was accommodating enough to agree to an early start and delivered the content in a way that was paced just right to maintain attention and avoid extra detail.
British Airways
Very detailed and useful course materials
The booklet provided gave a lot of information with a lot of additional notes. The tutor gave a very detailed explanation on each part and it flowed well. It has been good to refer back to later on as well.
Metocean Telematics UK
Plenty of helpful and relatable examples to aid materials
The tutor was very knowledgeable and provided plenty relatable examples to help the group follow the modules.
Workman Llp
Brilliant training style
Paul was very thorough and has a brilliant training style. One that engages and is clear and concise. He is a credit to Bywater.
Neenah Red Bridge International Limited
Fun and interactive sessions
Gary exceeded my expectations by making the sessions fun and interactive, encouraging us to think critically and engage socially. This approach made the learning process enjoyable and effective.
Masonry Support Systems Limited