Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetInformation was made easy to retain and apply
The tutor was engaging and enthusiastic with the material he was delivering, and made it easy to retain and apply the information to real world examples.
Mitsubishi Power Europe Ltd
Course content was made relevant to our business
The Tutor helped to make the content relevant to our business and explained operations in a way to make it more understandable. Made it fun while still learning, great tutor.
Huntleigh Healthcare
Fantastic learning experience
An amazing session , the tutors knowledge, clarity, and ability to present so much information while keeping it engaging and friendly were truly impressive. I really appreciate their control and expertise – it made for a fantastic learning experience.
Posturite Ltd
Much more engaging than expected
This was the first external training course I have attended and the first that was online, I thought the tutor was very engaging, and kept my attention a lot better than I was initially expecting.
Premier Partnership
Tutor had vast knowledge and experience in the industry
The tutor was much more knowledgeable, and had more experience in the industry, than I had expected.
Metropolitan Police Service
Feel confident in applying what I learned
The course content was very good, it more than exceeded what I hoped to get out of it and I feel confident in applying what I learned. The booking and course administration was smooth and efficient.
NHS National Services Scotland