Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetVery engaging and adaptable tutor
Very engaging tutor. Continually adapted his style and the info he was delivering as he got to know the candidates and more about our ways of working.
Royal Navy
Able to apply a significant amount of what I learned to my job role
The Tutor was both knowledgeable and easy to follow explaining everything along the way. The course was really well laid out and I can now apply a significant amount of what I have learned into my job role.
Olympus Global
Exceptional instructor
Keith was an exceptional instructor, he was extremely knowledgeable, kept the attendees engaged, and made the course although I found it quite intense a totally enjoyable experience.
Jet2.com Ltd
Highly enjoyable and productive learning experience
David delivered a comprehensive and insightful overview of ISO 50001, going above and beyond by providing additional resources beyond the course content to support all attendees. His engaging, approachable, and enthusiastic teaching style created a highly enjoyable and productive learning experience over the two days.
Hubbell Limited
Tutor created positive learning environment and added real-world context
The tutor delivery was excellent and highly supportive. They used their knowledge and experience to enhance understanding of the subject, making the content more relatable and easier to grasp. Their approach created a positive learning environment and added real-world context, which significantly improved engagement and comprehension.
Capita
Very thorough
The Tutor was very thorough and took the time to explain things if something was unclear.
Okarno Ltd