Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetOutstanding tutor made a huge difference to our learning experience
The tutor – Wayne was absolutely amazing and outstanding. He demonstrated deep subject knowledge and extensive real-world experience. He was able to explain complex concepts clearly and relate them to practical situations, which made everything much easier to understand. His ability to put things into perspective and tailor his approach to our needs made a huge difference in our learning experience.
Bylor
Couldn't recommend the tutor highly enough
Wayne was a great tutor and made the learning process very easy, I could not recommend him high enough.
Really valuable knowledge and anecdotes from the tutor
Paul’s knowledge, experience and practical knowledge of auditing was really valuable. He managed to keep what is a dry topic interesting with anecdotes & magic. The venue was also fantastic, but Paul’s magic put him on top.
GP Strategies Limited
Tutor brought out the best in the delegates
Keith’s experience, knowledge and breakdown of all elements made it easier to digest and understand. A professional in his field with the ability to bring out the best with his teaching methods of us all who attended the course.
Capita
Clear, concise and helpful course content and workbook
Mel was clear, with her information, using examples to illustrate the theory. Course content was presented in a clear and concise way, easy to read, and plenty of space for notes. The workbook was particularly helpful. I’m looking forward to my first Audit.
Safety Studio Ltd
Excellent method of teaching, gave me full confidence in my abilities
Keith made this course feel relaxed whilst also getting us through all the work. I felt his method of teaching was excellent and gave me full confidence that I will be able to comfortably apply what I have learned and pass the exam. His real life experiences helped frame the points being made really well. I would highly recommend him to anyone.
Siemens Energy