Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.

We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.

Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.

Displaying All Reviews

Very well explained concepts

Tutor was very good at explaining concepts in his own terms and using real life examples to help our understanding of the course.

Mettler Toledo

Outstanding teaching techniques

Rachael’s teaching techniques were outstanding, the level of explanation that she went in to, to help you understand before she moved on to the next subject was a relief to have.

Smurfit Westrock

Tutor's diverse skill set and experience aided our understanding

Gill was fantastic. She clearly has a passion for the subject matter and is very knowledgeable in its wider application and how it derives benefits. She clearly also has a diverse skillset and experience which helped us understand the topic in real world scenarios.

Portsmouth City Council

Tutor made it a pleasure to learn

Peter was extremely knowledgeable and made it a pleasure to learn, all of his vast knowledge he made available to us.

Packstat Ltd

Excellent learning environment and adaptable tutor

Mike really adapted the course to suit the needs of the delegates. He was calm, informative and relaxed, which settled the delegates down and encouraged an excellent learning environment. The pace was really well thought through to ensure we got the most out of it.

Tlj Access Control Ltd

Perfectly delivered

I was focused on FMEA, and this was delivered just perfectly. I’m able to understand it and apply it at work, which is something that I was looking for.

Baxi Manufacturing

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