Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetBy far the best tutor I've ever come across
The tutor had relevant and comprehensive knowledge of the subject, communicated in an engaging and effective way. By far the best tutor I’ve ever come across.
Estee Lauder Companies
Excellent tutor
An excellent tutor who explains concepts clearly and makes learning enjoyable.
Senior Aerospace Weston
Invaluable guidance
Liz was extremely polite and well articulated in her approach to explain with examples. Loved her invaluable guidance.
Elekta Limited
Insight into the philosophy behind the standard for better implementation
The training was really interesting and the tutor was able to show either the philosophy behind the standard ISO 9001 and how to apply it in the real life in the company.
Danfoss S.R.L.
Best training methodology I have ever been a part of
Steve delivered the best training methodology I have ever had the privilege of being part of. Despite the training being held over zoom, it was interactive and we all finished the week feeling like one big team.
EDF Energy Limited
Highly interactive breakout rooms and activities
I was pleasantly surprised by the interactiveness of the course. Lots of breakout rooms and activities which kept things more interesting than a standard lecture.
Hertility Health