Frequently Asked Questions
We have a large selection of frequently asked questions organised by subject area.
Select a category a below to filter out relevant questions or search here.
If you can't find what you're looking for you can ask us a question here.
- Before and during the course (6)
- Booking and payment (13)
- Certificates of attendance (5)
- Certified courses (10)
- Choosing a training venue (2)
- Course structure and tutors (5)
- CQI and IRCA exams (14)
- Cyber security (6)
- Dedicated training (8)
- Online training in the Virtual Classroom (8)
- Post course and feedback (3)
- Standards and ISO (5)
- Understanding business improvement (8)
- Why train with Bywater (4)
As the UK’s leading independent training organisation we have been providing management system and business improvement training for over 40 years. Today we run more than 1000 scheduled courses a year across the UK and in our Virtual Classroom.
Our training expertise is demonstrated by our role as a CQI and IRCA Approved Training Partner, and our flagship ISO 9001 Lead Auditor Training Course is certified by CQI and IRCA. We are also approved training partners for IEMA, IOSH and RSS.
We employ tutors with extensive experience of working in the field, who have approved tutor status with relevant bodies where appropriate.
Because we only provide training that is live and interactive, you can benefit from group sharing in tasks and discussion, and can ask for help from your tutor around content as the course progresses. As one delegate told us: ‘I thought that it would just be looking at slides but it was a lot more. I gained confidence through being able to practise what we had learnt throughout the day during the role-playing and team games.’
We always ask for feedback at the end of the course, as we are committed to building on the comments you provide to improve our service and performance with the aim of helping you achieve your goals.