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Business improvement is the process of identifying and implementing changes that will improve an organisation's performance. This can include improving efficiency, effectiveness, profitability, or customer satisfaction.

Key steps involved in business improvement generally include:

  • Identifying where improvement is needed and setting goals
  • Assessing current processes and procedures together with current levels of efficiency and productivity
  • Identifying changes that could be made and their risks and benefits
  • Implementing the changes to processes, procedures, and/or technology
  • Measuring the results of the changes in terms of efficiency, productivity, and/or quality
  • Continuing to identify opportunities for improvement and implementing changes that will help achieve goals.

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