Frequently Asked Questions
We have a large selection of frequently asked questions organised by subject area.
Select a category a below to filter out relevant questions or search here.
If you can't find what you're looking for you can ask us a question here.
- Before and during the course (6)
- Booking and payment (13)
- Certificates of attendance (5)
- Certified courses (10)
- Choosing a training venue (2)
- Course structure and tutors (5)
- CQI and IRCA exams (14)
- Cyber security (6)
- Dedicated training (8)
- Online training in the Virtual Classroom (8)
- Post course and feedback (3)
- Standards and ISO (5)
- Understanding business improvement (8)
- Why train with Bywater (4)
All our tutors receive positive feedback from delegates, and we work hard with the tutors to ensure a high quality of delivery.
However, we can certainly help you book the same tutor again.
If you attended a public course at one of our venues or in our Virtual Classroom, just get in touch and we can let you know who is scheduled to run future courses.
If we provided a dedicated course then certainly you can request the same tutor, and we can share their future availability with you. Many clients do book the same tutor for dedicated courses and this is an excellent opportunity to build a working relationship based on a deeper understanding of your business needs and aspirations.