Before and during the course FAQs

We employ tutors who combine significant practical expertise in the real world with an ability to make complex information easy for delegates to understand.

Past attendees to this course have highlighted the tutor’s willingness to tailor the course content to the business needs of the delegates. In their feedback they also point to the tutor’s ability to illustrate each topic with an entertaining story from their own experience, keeping delegates engaged throughout the course.

Lean is a business improvement methodology that focuses on raising levels of efficiency and effectiveness by identifying and eliminating waste.

Lean can be used to improve a wide variety of business activities, including manufacturing, service and administrative processes. It can also be used to improve the quality of products and services, reduce costs, and increase customer satisfaction.

The Lean philosophy is based on five principles:

• Identifying the value that customers place on the products or services that you provide.
• Using value streams to map the flow of activities required to create and deliver those products or services.
• Improving flow by removing waste from the value stream through eliminating unnecessary steps, delays, and duplication.
• Applying ‘pull’ to produce products or services only when customers demand them.
• Aiming for perfection by striving for continuous improvement in all aspects of your operations.

CQI and IRCA uses a remote invigilating service called Easy Proctor. The system takes images of your photo ID and your face, and records your presence using the webcam and microphone and your screen during the exam.

Once the exam is over, Easy Proctor checks your photo ID against your facial image to verify your identify. It will also analyse the exam session recording to check for unexpected sounds, movement, objects or people, for example. If it spots what it thinks are anomalies, the system will flag these to CQI and IRCA.

CQI and IRCA will arrange for a female proctor to check the identification and proctoring recording of a female Muslim learner.

Upon completing a CQI and IRCA certified training course with Bywater, you will receive a certificate and be able to add the course to your CV and LinkedIn profile. This will show your employer and future employers that you have the skills and experience to audit a management system.

Some delegates register with IRCA (International Register of Certificated Auditors) after completing the course. The IRCA grade you can obtain depends on your training course and career experience. Our Lead Auditor training courses satisfy the learning requirements for becoming an IRCA Lead Auditor.

Becoming an IRCA certified auditor is beneficial. You can appear on the online register for auditors, gain access to IRCA's eLibrary, and network with other professionals in your field. Further details of IRCA benefits can be found here.

Yes, everyone who completes the training will receive a certificate of attendance.

1. Click on your name to view your LinkedIn profile
2. Scroll down to 'Licenses & certifications' and click the add '+' button on the right (on the mobile app click the pencil icon and then the '+' symbol)
3. Enter the name of your certificate, for example, ISO 9001 Lead Auditor. Under Issue Organisation, type and then select 'Bywater'. Enter the date and credential ID where relevant.
4. Click 'Save'.

As LinkedIn no longer shares changes to licenses and certificates with your network we recommend that you also post a status about your achievement. Within the post you may wish to include details such as what you enjoyed the most about the course, what you learned and how the course will benefit you in the future. You may also wish to include a photo of your certificate.

To tag Bywater, simply type @Bywater within the post.

Yes, there are several training courses you may like to look at, all within the area of contract management and procurement, including:

• introductions to contract management and procurement
• practical negotiation skills in procurement and contract management
• category management
• specifications and SLAs
• commercial awareness

We will send you joining instructions after you have booked the course with details of attendance. We recommend that you bring a copy of the ISO 13485 standard which can be purchased from ISO or one of its international resellers. Or, you may already have a copy in the office that you can use for reference.

If you are interested in becoming a lead auditor or internal auditor of quality management systems against ISO 9001:2015, then we have CQI and IRCA certified courses designed to give you the knowledge and skills to perform audits internally and across the supply chain. You may also choose to attend our QMS implementation course. All of our ISO 9001 training courses are listed on the website.

If you are not planning to look further into auditing, you may like to look at our wide range of training courses designed to enhance your business knowledge, focusing on topics such as management systems and auditing against other industry standards; business improvement; strategy, leadership and management; and procurement and contract management.

You will need a PC, laptop or tablet with a webcam and headset with microphone (built in or connected via USB). You will also need a stable internet connection and be ready to enter a Zoom meeting using the invitation we will send you. To get the most out of your class you will also need a quiet space where there is no background noise and interruption.

A week before the course start date, you will receive an email with a link to the virtual classroom, together with a meeting ID and password. This will enable you to join the training from your browser.