Before and during the course FAQs

We employ tutors who combine significant practical expertise in the real world with an ability to make complex information easy for delegates to understand.

Past attendees to this course have highlighted the tutor’s willingness to tailor the course content to the business needs of the delegates. In their feedback they also point to the tutor’s ability to illustrate each topic with an entertaining story from their own experience, keeping delegates engaged throughout the course.

Our key ISO 14001 training courses, including this introduction to EMS and ISO 14001, have been approved by ISEP, the leading body for environmental and sustainability professionals. That means we have been recognised as delivering high-quality valuable content and services to our delegates.

We always focus on the needs and preferences of our customers. To do that we offer a full programme of training dates in a choice of venues across the UK and in our global Virtual Classroom. We can also provide dedicated training for organisations with a number of employees to train at one time. We ask for feedback and will act on delegates’ suggestions for improving our training and customer services.

We have the benefit of 40 years of experience in business training, and the services of highly knowledgeable tutors who all have experience in EMS and ISO 14001.

If you have any questions about your training needs, please do contact us and we will be happy to answer your questions.

Requests for feedback are issued to all delegates at the end of our courses. We ask for suggestions for improvement which we work hard to implement, but we are always delighted to receive positive comments.

Previous attendees have highlighted the helpfulness and patience of the tutors, who are seen as enthusiastic and approachable, and always willing to answer questions. The examples used by the tutor and the workshops are also praised as helping to reinforce learning.

Overall, past delegates have felt confident to apply their learnings at work, with feedback such as:

• ‘I needed a deeper understanding of SPC from a theoretical point of view – and this is what I got!’
• ‘The course was very useful as I had no prior knowledge of SPC.’
• ‘It gave me confidence to use what I have learnt when auditing.’
• ‘I learned a lot more than expected.’

The Process Mapping training course is one segment in our full programme of ISO 9001 training courses, and complements our CQI and IRCA certified lead and internal auditor training.

We also offer a wide range of training for business improvement and leadership to help employees extend their knowledge.

With over 40 years of training experience and a commitment to continual improvement of our courses, we are the leading independent training provider in the UK.

Yes. Provided you have attended the full course you will receive a certificate of attendance which you can share with colleagues and on platforms such as LinkedIn.

We offer this specialised course on a dedicated basis specifically for your organisation. That gives you the opportunity to choose venue – face-to-face or in our Virtual Classroom – and a time and date to suit you. We can also discuss how we can tailor the training to suit your organisation’s needs.

It will help you make the most of the course from the start if you complete the pre-course work that we will send you with your joining instructions.

You may also find it useful to bring your own copy of the ISO 9001:2015 standard, which you can then use for reference during the week. If you are already running a quality management system in your organisation, you may have access to an office copy of the standard. Alternatively, you can purchase a copy from ISO or one of its international resellers. If you have problems, do contact us.

The Core Tools courses are one element of our business improvement training programme, which also covers

• Lean: reducing waste, cutting costs and increasing customer value
• Six Sigma: reducing errors, increasing productivity and efficiency, and raising customer satisfaction
• Root Cause Analysis: identify and addressing causes of process problems
• EFQM Excellence Model: a framework for assessing organisations for the European Quality Award

You will need some basic understanding of ISO 9001 and quality management systems to get the most out of the internal auditor training. If you do not have that knowledge you can first attend our 1-day Introduction to ISO 9001:2015 course, which we run on the day before the internal auditor training course. Book both these courses together and you can receive a discount.

You may receive pre-course work to do, and we advise completing this as it will give you a head start in maximising benefit from the course.

We will send your course materials in advance, and you should bring these with you if you are attending in person.

You may find it useful to bring a copy of the ISO 9001:2015 standard to reference throughout the course. If you do not have a copy in the office, you can purchase one from the ISO’s own website or from its international resellers.

We run the ISO 45001 Auditor Migration training course in our Virtual Classroom. This online course is delivered as live training, enabling delegates from around the world to work together in discussion groups and interact with tutors. Alternatively, if you have a number of employees requiring training, we can run a dedicated course at a venue and time of your choice.