Before and during the course FAQs

We run a number of complementary courses that offer overviews and deeper understanding of commercial relationships with customers. These include contract management, negotiation skills, procurement and category management.

Yes, we will send you a certificate of attendance after the course has been completed.

Delegates from a wide range of public and private organisations have attended our ISO 17025 training courses and given very positive feedback.

These include police forces, forensic labs, healthcare, pharmaceuticals, security and defence, aviation, food and agriculture, and inspection bodies.

C-level managers, board members and senior managers can all benefit from an overview of the reasons to implement and continue to support a QMS. At the end of the course they will have a clearer understanding of how a QMS can lead to greater efficiency, lower costs, higher quality, and higher customer satisfaction, on a continuing basis.

The course takes less than half a day to complete, and can be delivered at a time and date to suit the attendees, making it easy for busy executives to attend.

Yes, to get the most out of this training course you do need to know about the requirements of ISO 9001 and the principles of quality management. If you do not have that knowledge yet, then you can achieve an understanding by first attending our Introduction to ISO 9001:2015 training course.

Many delegates have found this a useful approach, and we offer a discount of £100 to anyone who books both of these courses together.

If you are not sure whether your level of knowledge is adequate, or you would like to take advantage of the discount, please contact us and we can help.

No, this course will provide you with a basic understanding of auditing, the role of the auditor, and the skills and processes involved in auditing. It is suitable for those who are new to the concept of auditing, and also provides a useful refresher for those who are already working in the field.

To achieve success with this CQI and IRCA certified training programme you will need to attend the course in full and then pass an exam.

CQI and IRCA is currently is the process of changing its exams by moving to an online platform, where delegates should take the exam within 30 days of the end of the course.

Until that change takes place, delegates will take a written exam on the last afternoon of the training course.

Whichever format is in place at the time you attend, we will give you advice on how to address the exam questions to give you the greatest chance of success.

Our course tutors are leaders in their fields, often with decades of practical experience in the application of their subject and many working for approval bodies and technical committees on the development of international standards.

Experienced and engaging, and even fun, are descriptions that constantly appear in delegate feedback:

• ‘The tutor was fantastic, supportive, insightful, and generally put me at ease. Would highly recommend Bywater and the tutor!’
• ‘An absolute pleasure, a few jokes, stories, and great participation and I’ve come out with a better willingness to learn more.’
• ‘Fantastic tutor who clearly puts a lot of effort into the course material and was brilliant at identifying weaknesses and then tailoring the learning style to overcome them. I have already begun talks internally to send more colleagues on a course.’
• ‘’Even though the days were long it didn’t feel like that as the tutor structured the course well.’

Our Virtual Classroom courses have all the benefits face to face training with the added convenience of not having to leave your home or office. The courses are delivered on Zoom by an expert tutor.

Prior to the course date you will be sent the relevant training materials, either via post or email if you prefer.

Virtual Classroom courses include the use of breakout rooms to ensure they remain interactive. The tutor shares their screen with you and discusses the presentation slides, as they would with an in-person course. Our Virtual Classroom events also run with smaller class sizes for maximum tutor-delegate interaction.

Prior to the course date you will be provided with relevant contact details for technical support. If you have any questions or wish to schedule a test call, please let us know.

Click here to learn more about our Virtual Classroom training.

Established for over 40 years, we are a world-leading independent provider of ISO 17025 training.

Whether you need an introduction or a deeper insight into the application of management systems within laboratories, we have a full programme of complementary training courses to meet your requirements. That includes specific training for those operating around forensic laboratories.

To ensure maximum value for your training investment, our courses are delivered by expert practitioners and include valuable practical sessions to reinforce your learning. This is true whether you choose to attend our venue-based courses within the UK or join us in our global Virtual Classroom.