Frequently Asked Questions
We have a large selection of frequently asked questions organised by subject area.
Select a category a below to filter out relevant questions or search here.
If you can't find what you're looking for you can ask us a question here.
- Before and during the course (6)
- Booking and payment (13)
- Certificates of attendance (5)
- Certified courses (10)
- Choosing a training venue (2)
- Course structure and tutors (5)
- CQI and IRCA exams (14)
- Cyber security (6)
- Dedicated training (8)
- Online training in the Virtual Classroom (8)
- Post course and feedback (3)
- Standards and ISO (5)
- Understanding business improvement (8)
- Why train with Bywater (4)
You will receive full instructions from CQI and IRCA about how to log onto the SARAS practice portal and the SARAS exam portal. To log into the portals you will need a username and password. This will give you access to the relevant learner homepage.
If you do not receive the two emails, please check your junk email folder and ask your IT team whether they have been blocked. If you have not received the emails by the end of the course, let your tutor know and we will investigate. You can also let us know if you think any of your details on the portal are incorrect.
For more help on the online exams, visit the CQI and IRCA website.