Frequently Asked Questions
We have a large selection of frequently asked questions organised by subject area.
Select a category a below to filter out relevant questions or search here.
If you can't find what you're looking for you can ask us a question here.
- Before and during the course (6)
- Booking and payment (13)
- Certificates of attendance (5)
- Certified courses (10)
- Choosing a training venue (2)
- Course structure and tutors (5)
- CQI and IRCA exams (14)
- Cyber security (6)
- Dedicated training (8)
- Online training in the Virtual Classroom (8)
- Post course and feedback (3)
- Standards and ISO (5)
- Understanding business improvement (8)
- Why train with Bywater (4)
Please refer to your joining instructions for course timings. Typical start times are between 8.00 and 9.00 daily, and training usually finishes between 17.00 and 18.00, depending on content and interactive elements. Online courses ensure delegates have time away from the screen at regular intervals. There may also be evening work to be completed away from the classroom to reinforce the learnings of each day.