Frequently Asked Questions
We have a large selection of frequently asked questions organised by subject area.
Select a category a below to filter out relevant questions or search here.
If you can't find what you're looking for you can ask us a question here.
- Before and during the course (6)
- Booking and payment (13)
- Certificates of attendance (5)
- Certified courses (10)
- Choosing a training venue (2)
- Course structure and tutors (5)
- CQI and IRCA exams (14)
- Cyber security (6)
- Dedicated training (8)
- Online training in the Virtual Classroom (8)
- Post course and feedback (3)
- Standards and ISO (5)
- Understanding business improvement (8)
- Why train with Bywater (4)
Our Virtual Classroom courses have all the benefits face to face training with the added convenience of not having to leave your home or office. The courses are delivered on Zoom by an expert tutor.
Prior to the course date you will be sent the relevant training materials, either via post or email if you prefer.
Virtual Classroom courses include the use of breakout rooms to ensure they remain interactive. The tutor shares their screen with you and discusses the presentation slides, as they would with an in-person course. Our Virtual Classroom events also run with smaller class sizes for maximum tutor-delegate interaction.
the chosen course includes an exam, this will take place via SARAS, a secure online testing platform.
Prior to the course date you will be provided with relevant contact details for technical support. If you have any questions or wish to schedule a taster session, please do let us know.
Click here to learn more about our Virtual Classroom training.