Frequently Asked Questions
We have a large selection of frequently asked questions organised by subject area.
Select a category a below to filter out relevant questions or search here.
If you can't find what you're looking for you can ask us a question here.
- Before and during the course (6)
- Booking and payment (13)
- Certificates of attendance (5)
- Certified courses (10)
- Choosing a training venue (2)
- Course structure and tutors (5)
- CQI and IRCA exams (14)
- Cyber security (6)
- Dedicated training (8)
- Online training in the Virtual Classroom (8)
- Post course and feedback (3)
- Standards and ISO (5)
- Understanding business improvement (8)
- Why train with Bywater (4)
How do I pay for a course?
Payment for training courses can be made in the following ways:
- BACS payment - our bank details can be found on your invoice, please quote your invoice number as a reference.
- Debit / Credit card - please contact our Training team on 0333 123 9001 to make payment. There is no transaction fee for personal cards and a 1.75% transaction fee for company cards. Payment is taken by telephone.
- Cheques - should be made payable to Bywater Training Ltd and posted to The Accounts Department, Bywater Training, Couchmore House, Littleworth Road, Esher, Surrey. KT10 9TN.
Payment is required in pounds sterling and should be received no later than 30 days prior to the public course start date.
Read our full terms and conditions for training courses.
If you have any queries regarding payment please contact our Training team on 0333 123 9001.
Working With Bywater
Learn more about opportunities to work with the UK's leading Business Improvement Consultancy & ISO Auditor Training provider.
Our Reviews
We pride ourselves on our excellent customer feedback, view our most recent course reviews from our delegates.
Virtual Classroom
Our interactive, tutor-led Virtual Classroom training allows delegates to up-skill from the convenience of their home or office.
Lead Auditor Courses
View our range of CQI and IRCA certified Lead Auditor Training Courses including ISO 9001, ISO 14001 and ISO 45001.
Internal Auditor Courses
Acquire the skills to plan, conduct, report and follow up an Internal Audit with training across a variety of standards.