Richard from Victrex completed In-house training for Root Cause Analysis  and has been able to review the customer complaints process.

What were your training objectives?

To develop a mythological approach to problem solving and 8D methods, recently picked up customers complaints so will help with this.

What learning did you take from the course?

Good shared experiences and discussion shared with the group and by the tutor, structured approach to problem solving using different tools and techniques.

Have you been able to apply anything since the course?

Completed 2 x 8D root cause investigations into customer complaints

What have been the benefits for you and the business?

Good customer feedback to our response.

How was the tutor?

Tutor was very knowledgeable and engaging

What were the benefits of having the training In-house at your organisation?

Meant we didn’t have to travel

Any advice to delegates?

Get involved in the training as much as possible, ask lots of questions, the more engaging you are the more you will get from it

Would you recommend Bywater?