Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor provided great context for where, why and how the principles should be applied
| The Tutor’s experience and focus towards practical anecdotes and historical reasoning for each step of the Lean/Six Sigma process provided great context for where, why and how the principles should be applied. |
Binding Solutions Ltd
Tutor's approach to teaching was excellent and made everyone feel comfortable
| Richard was very knowledgeable. He had an excellent approach to teaching and made everyone feel comfortable and relaxed. I was not afraid to ask any questions. |
Farra Marine ROI Ltd
Interactive group exercises and varied learning materials
| The interaction of the group exercises and the variety of the learning materials was better than I expected. The delegates were friendly and it’s great to share different experiences with them. |
Stark
Couldn't have asked for more
| The tutor was informative, understanding of our needs and professional in every way. Couldn’t have asked for more. 10/10 |
AGW Electronics Ltd
One of the best courses I've attended
| Keith was extremely engaging, knowledgeable and made what could have been a very dry subject interesting. I genuinely did not think I would enjoy the course but the tutor made the week one of the best courses I’ve attended. |
Freightliner Group Ltd
Tutor did an exceptional job at keeping interest
| I have been to various training courses over the years and it can always be a bit hit and miss with tutors. Richard was brilliant though, really engaging and knowledgeable. As someone with adhd who struggles to sit and pay attention in things like this he did an exceptional job at keeping my interest and keeping me engaged! |
Scottish Police Authority