Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetReally valuable learning from other delegates as well as the tutor
| The chance to learn from others on the course was really valuable and unexpected benefit of the course. The tutor was excellent at encouraging and facilitating this. |
James M. Brown Ltd
Tutor's depth and breadth of experience and knowledge enhanced the learning experience immeasurably
| I have to say that Karen is an outstanding tutor in terms of her personality, teaching style and knowledge. It is clear that Karen has exceptional knowledge of the material and has an amazing ability to teach it. The depth and breadth of her experience and knowledge immeasurably enhanced the learning experience. I really can’t say enough good things about Karen. Exceptional! |
Private
Tutor delivered the course effectively, allowing for active participation and discussions
| I thought the course content was organised and delivered such that all delegates actively participated and they were not inhibited from asking questions or raising different views. Elaine ensured all delegates were supported throughout the course activities. She encouraged discussion for each activities ensuring the exercises are real and relevant to individual’s day to day function and how it is connected ISO 13485. The course was delivered effectively. |
Omega Diagnostics Group Plc
Thoroughly enjoyed the course
I found Karen approachable, friendly, interactive, knowledgeable (not boring at all). The course went quickly as I thoroughly enjoyed the course and learnt a lot more because of the way that Karen presented the topics.
Cwm Taf Morgannwg University Health Board
Easy to follow and learn from the tutor's approach
| John made the course very interesting, and kept everyone engaged throughout, he provided an easy to follow and learn approach that ensured the subject matter was taken in and retained. |
St Modwen Properties Limited
Practical and engaging course
| The course content was heavily practical rather than simply being a presentation. This made the experience much more engaging. |
Omega Diagnostics Group Plc