Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetStand-out tutor
| The tutor was very knowledgeable on the course content, able to answer and interpret difficult questions, and the fact that he was part of the ISO technical committee really made him stand out. |
Fridge Spares Wholesale Limited
Exceptional tutor
| The whole learning experience was very good from tutor introductions through delivery and participation to final course closure. Momcilo was an exceptional tutor with a wealth of knowledge and understanding and very good at putting this across throughout the two days. |
RMS Ports Limited
Helpful real life applications and examples
| Our tutor was clearly experienced and not just relaying material, it was helpful to have real life applications and examples. I was expecting the course to be dull due to the material but it was actually interesting and engaging. |
Now Training Ltd
Tutor adapted the course content to suit the needs of attendees
| The way the course was managed, the course content was adapted by the tutor to try and suit the needs of those attending it and how it fits in with our working arrangements most exceeded my expectations. |
Confident to go and apply what I learned
| The tutor was very approachable and his explanations were great to answer our questions. Friendly class so easy to ask questions and discuss our own specific situations. I feel that I will be able to put what I learned to good use. Improved my confidence to go out and apply what I learned. |
Fujichem Sonneborn Limited
Really valuable insights from the tutor
| This is my second Bywater course and I have really valued the insights of the tutors and in facilitating a relaxed learning atmosphere, I felt confident to ask questions and also learn from other people in the ‘room’. Whilst one can google a lot of this stuff, it’s much harder to get the personal insights/tips online. |
Netnodes Limited