Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetPleasantly surprised by how well the virtual classroom worked
| I didn’t expect the virtual classroom to be as interactive and engaging as it was especially with the group work. I thought it would be hard to split into groups and do it virtually but actually it was quite the opposite! I was pleasantly surprised! |
APHA
Made to feel welcome and comfortable to engage and learn
| On arrival Alan made me feel welcome and included immediately, this set the tone for the rest of the course. It was a relaxed environment where I felt comfortable to engage and learn. |
Trivium Packaging
Fantastic tutor
| Richy was a fantastic tutor and taught everything thoroughly. He made it very easy to learn and explained when things were incorrect in a way to help you understand. He ensured that everyone was engaged and contributed throughout to make sure everyone understood everything he was delivering throughout the course. |
Janus International Europe Ltd
Tutor always had relatable examples to apply to the course content
| Richie was very knowledgeable and able to answer questions easily and thoroughly. He was very patient with the candidates and always had relatable examples to demonstrate how to apply the skills we were learning. |
NOV Rig Technologies
Ample opportunity given to share our insights and experience
Alan was very knowledgeable and was flexible in his approach to delivering the content to best suit our needs and areas of interest. We were afforded more time on topics which were challenging and we were given ample opportunity to share our insights and experience. The course was challenging but enjoyable.
Trivium Packaging
Easy to apply our learning to our own business
| The trainer made it really easy to apply what we are learning to our own business |
Trulife Ltd