Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetWell-presented and well-paced training
| Andrew was exceptional, the pace of the training was great and well presented. |
G4S Fm
Tutor's vast real world experience was very useful
| Alan the tutor had a vast amount of real world experience this was very useful when explaining the subject. |
Husqvarna UK Ltd
Excellent tutor, really brought the subject to life
| I was expecting the course to be quite boring, but Cheryl’s knowledge, experience & enthusiasm for her subject, really brought it to life. She was excellent. |
Ernst and Young LLP
Extremely knowledgeable, enthusiastic and engaging tutor
| Richard is extremely knowledgeable in this area and his enthusiasm really rubs of. He teaches the subject in a really engaging way. |
Thames Valley Police
Tutor helped us to visualise practical examples of the literature
| Tutor had a lot of credible knowledge, this allowed us to visualise practical examples of the literature. I was initially concerned that the course content would be too focused on production/manufacturing but I managed to still find this applicable to my role in logistics. |
Ooni Limited
Feel more confident about performing internal audits now
| The tutor for this course was extremely knowledgeable and engaging. He tailored the pace of the course to the group, which really helped to keep people’s attention and interest high. He was encouraging and I feel more confident about performing internal audits now. |
Swegon