Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetVery good experience overall
| Great venue, delicious food, plenty of snacks. A friendly tutor who was willing to answer any questions. Overall, very good experience. |
Mec Com Fabrications Ltd
Made very easy to take in and retain all the information
| Alan kept us very engaged throughout, it made it very easy to take all the information in and retain. |
Chirton Engineering
One of the best training courses I have been on
| Rachel had a great way of reading the room, she put in 5 min breaks when she could see everyone flagging, she made sure everyone had a turn engaging, and she paused for questions at the right time, repeated the important stuff twice. Overall very engaging and one of the best training courses I have been on. |
Environment Agency
Course content was made easy to understand and put into practice
| The tutors attitude and delivery of the course was perfect for the audience. They were able to go through the course content and explain in a way that would be easy to understand and put to practise for members ranging from Workers to Senior Management. |
Handicare Accessibility UK
Enjoyable group activities, excellent course content and valuable exercises
| Excellent course content that was well set out allowed the candidates to cover the subject in 2 days. I enjoyed the group based activities especially the mock audit which I thought was a very valuable exercise. |
Babcock International Group
The best tutor I have had by far
| I’ve completed many HSE courses in my time, including Nebosh, and Keith was by far the best tutor I have had. He kept us all engaged throughout. |
Handicare Accessibility UK