Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetAmazing tutor, really helped and motivated me during the course
| I thought Nigel was amazing and his knowledge and experienced really helped and motivated me during the course. |
Cyngor Gwynedd Council
Course content was covered effectively and was highly beneficial to us
| Great tutor, very engaging on what could be considered a dry topic studying ISO standards, and understood the need for breaks, and change of activity types etc. They effectively covered course content, demonstrating methods of extracting useful information at Audit – it was highly beneficial to us. |
Capita Business Services Ltd
Tutor made the course incredibly interactive
| Karen was fantastic. She was very welcoming and made me feel at ease. She made the course incredibly interactive which helped a deeper understanding of the content. She was very knowledge and was able to provide me with some solid advice to take back to my job. |
Correct Contract Services
Tutor was able to challenge every delegate according to their level of experience
| Amazing tutor, with broad experience. Even though we were delegates with different backgrounds and skills, he managed to challenge every one of us according to our level of experience. |
Taqa Well Completions
Impressive experience and knowledge of the field from the tutor
I was very impressed with the tutor’s extensive experiences and knowledge in this field.
Bellcert International
Content of the course was clearly explained with practical examples provided by the tutor
| Very friendly and professional tutor, explained things in a clear way giving practical examples, learnt a lot from the course. |
Sony Pictures Entertainment