Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetFeel prepared to internally audit in the future
| Tutor had a wealth of knowledge and experience, and made the learning experience very fun and interactive. Answered all questions in an incredibly detailed manner, which really helped with feeling prepared to internally audit in the future. |
Morris Lubricants
Very interesting course
This could have been an extremely dry course but she kept us engaged throughout the entire time with anecdotes about her personal experiences. Very interesting course.
Omega Diagnostics Group Plc
Fun and interactive sessions
| Gary made what could have been a very dry subject matter fun and the sessions were interactive. |
Adalta Energy
Now know what to expect as an internal auditor in the future
| The tutor did not just read from the the course material. I seem to know what kind of questions or answers I would be expecting as an internal auditor in the future. |
BASF Plc
Really valuable learning from other delegates as well as the tutor
| The chance to learn from others on the course was really valuable and unexpected benefit of the course. The tutor was excellent at encouraging and facilitating this. |
James M. Brown Ltd
Tutor's depth and breadth of experience and knowledge enhanced the learning experience immeasurably
| I have to say that Karen is an outstanding tutor in terms of her personality, teaching style and knowledge. It is clear that Karen has exceptional knowledge of the material and has an amazing ability to teach it. The depth and breadth of her experience and knowledge immeasurably enhanced the learning experience. I really can’t say enough good things about Karen. Exceptional! |
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