Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetAmazing, knowledgeable tutor
| Karen was amazing. Passionate, knowledgeable and happy to have a balanced debate regarding some sensitive topics. |
Synertec Ltd
Interesting and memorable course content
| Ian was very engaging, which is important to me as I have ADHD. He held my attention and made the content interesting and memorable. |
British Gas Services Ltd
Tutor applied aspects of the course to my business making it easier to understand
| The tutor was extremely knowledgeable and managed to apply aspects to my business which made it much easier to understand. |
Aalberts-Ips Ltd
Very practical and interactive course
| The course was very practical as we did many group exercises. And also the theory part was very interactive. |
Aberdeen University
Tutor had a great wealth of knowledge on the subject
| John was great, really approachable, friendly and funny with a great wealth of knowledge on the subject. |
SGN
Course topics and information exceeded expectations
| Although the trainer and course content were excellent, the information and topics learnt on the course were above my expectations. |
Fugro