Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor made the material relevant to our practices
| The course tutor asked key questions about our practices and adapted to the answers whilst delivering the training, making it more relevant to our policies and practices instead of being generic. |
Virtual course delivered really well
| The tutor led the online course really well. His pacing and attention to breaks plus a friendly teaching style helped to make the online course more enjoyable than I imagined it would be. |
The Wellcome Trust
Exceptional tutor and valuable supporting handouts
| The tutor has an exceptional ability to explain the Audit process in a variety of ways, ensuring that everyone, regardless of their background, can fully grasp the concepts. The supporting handouts provided are not only clear and concise but also serve as valuable resources for future reference and application. |
Capita
Very engaging and informative
| Gary used a good combination of personal experience and humour to deliver this course, very engaging and informative. |
General Dynamics UK Ltd
Engaging and considerate tutor
Nicola was an excellent tutor. She was engaging and listened well to all questions, making sure to include everyone. Sufficient breaks were provided and consideration was taken for the needs of the attendees.
West Yorkshire Police
Tutor went above and beyond to ensure we all understood the requirements
| The tutor was very engaging and kept us interested during the week. He went above and beyond to make sure we all understood the requirements. |
Maritime Developments Limited