Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetThought I knew auditing well, but learnt more than expected
| Sarah really knows her standards and was able to put the information across in fun and proactive manner. I thought I knew auditing well, but I have learnt more than I thought I would. |
Altro Limited
Tutor made the learning experience enjoyable
| Tutor was extremely helpful and professional and made the learning experience enjoyable. |
MOD
Virtual classroom surpassed expectations
| It surpassed how well I thought it would work being in a virtual classroom as opposed to face to face. |
Epson Telford Ltd
Tutor related the course material to our own documentation
| It was really useful that the tutor was able to relate explanations to our own documentation examples and using our own documents as an example of what we would be auditing. |
Altro Limited
Focused on what the audience needed from the course
Great tuition throughout and focused on what the audience needed.
MOD
Highly proficient delivery
The tutor was very knowledgeable and was highly proficient with the delivery of ISO 27001. He made the course a lot more interesting and engaging.
Capita