Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetClear and articulate tutor
| Tutor was good, clear and precise in articulating and coaching on the standard and the expectation, which helps with the application and carrying out of the work. |
CBRE
Fantastic and proactive discussions of ISO 9001 requirements
| Alan was very engaging, even managing to get some of the lesser-experienced members of the group involved and speaking up during discussions. He made the course enjoyable and we had some fantastic and proactive discussions regarding ISO 9001 requirements. |
Micronclean Ltd
Very well-delivered course
| The tutor was key and critical to the delivery of the course content. The course was delivered in a very good way by a knowledgeable, competent tutor who was able to interact well by a difficult means – online learning. |
Siemens Energy
Generated real data and useful observations from the course
| The tutor was flexible and tailored the course to our site resulting in internal audits of the site operations being completed, and in very useful observations. It’s not often that a training course can be used to generate real data. The tutor was very engaging and we all enjoyed the course. |
Micronclean Ltd
10 out of 10 tutor
| Momcilo was very good, kept it very interactive and informative, always asked in regular intervals if everyone understood certain part of the training before moving on, and if anyone had any question about anything relating to there own particular involvement in ISO 9001. Very good tutor 10 out of 10. |
Industrial Engineering & Installation Services Ltd
Thought I knew auditing well, but learnt more than expected
| Sarah really knows her standards and was able to put the information across in fun and proactive manner. I thought I knew auditing well, but I have learnt more than I thought I would. |
Altro Limited