Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetUseful to have the course materials for reference on future projects
| There was so much material provided with extra detail to go into in my own time if it would benefit me, and it will be useful for me to have the booklet when I work on future projects. |
Turner & Townsend
Really enjoyable training
The tutor was engaging, interested in our experiences, and open to hearing about our thoughts and opinions. The training was really enjoyable.
Private
Allowed me to understand our own policies to internal audits
| The training allowed me to understand how I apply ISO 9001 and our own policies to internal audits. |
Micronclean Ltd
Feel confident in what I've learnt and the knowledge gained
| Having previously done this course before with another provider, the course content with that provider wasn’t as informative or in depth. However coming out of this course, I felt that I had gained a lot more knowledge on the subject and felt more confident in what I had learnt. |
Micronclean Ltd
Relevant and easy-to-digest course content
| The course content was very applicable to my needs, combined with the tutor who delivered the course very well the information was easily digestible and relevant. |
Glenair UK Ltd
Provided real life examples of why the standard's clauses are important
| Reading clause by clause could get very tiresome and we could do that by reading the standard ourselves. This course provided real life scenarios of why the clause is important and how to interpret it in different situations. |
NPL Management Limited