Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetLearnt new things despite working with ISO 17020 for many years
The course was enjoyable, and even though I have worked with and used ISO 17020 for 9 years, I still felt I learnt something new.
Staffordshire Police
Extremely knowledgeable tutor kept everyone engaged
The knowledge the tutor had was extremely strong. He kept everyone engaged too and is clearly passionate about the subject.
GSK
Feel more confident taking on new role since the course
I feel more confident taking on my new role within my business following the course. It has helped me to think outside the box a little more in terms of how I approach each project.
Element Materials Technology
Explained how ISO 27001 applies across different industries
The tutor was fantastic and was able to explain and put into real-life scenarios how the ISO 27001 standard applies across different industries.
Arcus Fm
Tutor applied the standard to our particular circumstances
Richard was comprehensibly able to explain every aspect of the Standard, putting it in real life application and giving lots of examples from practice. He was able to understand our different roles that we do in different type of organisations and demonstrate the application of the Standard to our own circumstances. Richard was very engaging and very professional, yet friendly.
Animal and Plant Health Agency (APHA)
Made well prepared with pre-course information
| Tutor was very knowledgeable. He was engaging and flexed the session to address questions and interest of the group. The content covered my expectation and was helpful to me. I would also like to give complements for the great administration, I felt very prepared, course materials arrived in advance and were of good quality. Helpful information ahead of time to log in and smooth running of online session. |
Health Innovation South West