Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.

We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.

Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.

Displaying All Reviews

Excellent tutor with extensive experience

Keith was an excellent tutor. He has extensive experience with ISO 45001 and was happy to share his knowledge with us. He provided very helpful and informative answers to all our questions.

University Of The West Of England

Great use of real-world examples to get information across

The tutor was very experienced, and had a great way of getting information across with real-world examples. Very helpful in answering all questions, and made everyone feel very comfortable.

Voestalpine

Phenomenal training

The training was phenomenal , with precise and clear resources supplied by Bywater. Backed up by truly memorable delivery from Alan Carr. He was so engaging and included everyone in the discussions and his stories of auditing experience were so interesting. I feel I am in such a better place to now go out and broaden my auditing experiences.

Wright Brothers Industrial Services Limited

Gained a lot more practical knowledge

David was a fountain of knowledge. He shared the course info and personal experience in a relaxed manner, which put us all at ease to ask questions. I left the course with a lot more practical knowledge and I am eager to carry out audits.

The Lycra Company

Topics were brought to life and made easy to understand

Keith was incredible, made everything so easy to understand and really brought the topics to life. What could have been a real mundane course, was the complete opposite. Especially with it being virtual, he really made sure everyone was engaging and could have their say.

Cromwell Tools Ltd

Plenty of good examples provided by the tutor

The course was a really good overview of the subject and its application, full of good examples drawing from the obvious depth of experience of the trainer.

UK Battery Industrialisation Centre

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