Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetIncredible, adaptable trainer
Keith was an incredible trainer, with an excellent level of knowledge that he could adapt on the fly to explain for the groups varied learning styles.
MOD
Comprehensive course content
The course content was comprehensive and presented in a clear and structured way that made complex ideas easy to understand.
AMB Co. Ltd
Practical nature of auditing was brought to life
The tutor was very engaging and made what could have been a boring topic really enjoyable. His role playing really made the practical nature of internal auditing come to life.
The University Of The West Indies
Great tutor
Wayne was great, really helpful and great at explaining the course content. He did his best to deliver the content as interestingly as possible.
Dover Harbour Board
Can't wait to further my training
Gary was amazing and made the time fly. The content was relatable, with me being able to use information learnt that day in a last minute late night email. Can’t wait to further my training.
Morgan Sindall Construction & Infastructure Ltd
Above and beyond what I expected
Richard’s delivery, knowledge, and ability to engage the group went above and beyond what I expected. They explained complex topics clearly, kept the sessions interactive, and created an environment where everyone felt comfortable contributing.
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