Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.

We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.

Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.

Displaying All Reviews

Virtual course worked perfectly

Never done a virtual course before, expected bad connection etc. but it was perfect and the course material provided ahead of time was excellent.

Kbs Maritime Ltd

All aspects of the course exceeded expectations

Our tutor, Alan, was absolutely fantastic, he is a knowledgeable presenter who could explain the topics with real examples which makes understanding the concepts much easier. Training materials arriving in advance was very useful. Booking the course was very easy and quick.

Endomagnetics Ltd

An excellent experience

The tutor was enthusiastic, positive and thorough, ensuring that each participant was confident before moving on. He ensured that I was motivated throughout the course and gave us opportunities to guide our own learning, which I found extremely beneficial. He lead with practical case studies and activities, which meant that we understood the theory and how it relates to our own sectors. His knowledge and experience gave us confidence and an excellent experience. I would also like to comment on the excellent venue, which definitely made the experience more enjoyable. I would definitely recommend this venue to colleagues.

Astutis

Very clear delivery of the course

Tutor was passionate about his field, very clear in his delivery, an excellent speaker and made the course interesting and easy to engage with.

Rossera

Very good course materials, presentation and content

The course materials, presentation and content were very good and delivered well by the tutor.

Utac UK Ltd

Fantastic learning experience overall

The tutor Keith was simply outstanding – the subject is fairly dry by anyone’s standards but Keith brought it to life in an engaging, entertaining, and insightful way which made the week really enjoyable and a fantastic learning experience overall.

GE Aviation Systems Limited