Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor built an engaging relationship with all attendees
The course and course content was very good. Zoe did an excellent blend of relevant and useful examples to get the context and understanding across but in a lovely manner. She read the room really well and built an engaging relationship with all attendees.
Hull City Council
Suitably detailed and very comprehensive course
The course was very comprehensive and suitably detailed. The training pack was very good. The tutor was excellent and made a potentially dry topic very enjoyable. He used real world company specific examples which made it easier for us to then apply to our company. There was a lot of interaction within the group and the tutor, which made the course very enjoyable.
Subsea Craft
Showed us clearly the next steps we need to take
The course showed us clearly what are the next steps we need to take and the interconnectedness of actions. We could also see how we can translate what we already have into the ISO framework.
Hull City Council
Very effective learning experience
At first, I found it a little challenging to understand, but with the help of practical examples, teamwork, and hands-on practice, I was able to apply the concepts in my work. The tutor’s engaging communication style and ability to respond to both individual and group needs made the learning experience very effective.
Vinci Construction Management Ltd
Incredibly knowledgeable tutor
Incredibly knowledgeable tutor across all accreditation and applications to businesses.
Siderise Insulation Ltd
Gave me good tools to take to work
The information learned on the course was excellent for me, and gave me good tools to take to work and start on a project that I can improve the sigma value and increase production.
Scott & Fyfe