Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetEnjoyable
Exceptionally knowledgeable tutor and the way she presented and discussed the course content made it easier and enjoyable for us students.
Kirkman Utility Services Ltd
Ideas learnt into practice
I’m looking forward to putting what I have learnt into practice.
Foleshill Metal Finishing Ltd
Extremely good delivery
Extremely good delivery of the information which made understanding of the content much easier.
Tow Trust Towbars
Excellent
An excellent facilitator who was able to put the group at ease.
Alzheimer's Society
Exceeded my expectations
The tutor was very accommodating when I asked a question. Exceeded my expectations and now I’m in the process of a full quality system review to improve our Quality Management System.
Katronic Technologies Ltd
Enjoyable
The course was quite intense, lots of material to learn, our tutor made the 5 days very enjoyable, very encouraging and certainly helped us through! It was all a good experience for me.
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