Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetVery informative
The course content was put across in plain English, easy to understand and in a way that shows me how to apply what I have learnt and see ‘processes’ in all things. The way the tutor put across how to audit was completely different to how I imagined it would be demonstrated – very informative.
Dyer & Butler Ltd
Fantastic approach
Very friendly tutor with a fantastic approach to students.
The Condiment Co Ltd
Absolutely superb
The way the tutor delivers the subject matter is absolutely superb making the course both engaging and enjoyable. The tutor demonstrates a passion for the subject that I don’t think I’ve ever seen before, I would recommend him highly, a very able and skilled trainer who must be one of your most valuable assets!
Dyer & Butler Ltd
Increased knowledge
The course has given me great knowledge of 9001 Auditing.
Hexagon Metrology Ltd
Great, informative course
Great, informative course which provided an overview of the standard and advice and examples of implementation, which for me is the method of embedding theoretical information. Plenty of opportunities to ask questions.
Closely followed by the Tutor, he was great – informative and very knowledgeable with examples to illustrate. I got a lot from this course. Thank you. Very professionally delivered.
JFE Attridge Scaffolding (Services) Co. Ltd
Very knowledgeable tutor
The tutor was very knowledgeable and was able to break concepts down into understandable snippets, which came together nicely
Premier Partnership